Handle My Complaint is Australia’s first ‘one-stop’ complaints management company. We follow the same process and ask similar questions for every complaint made. We make it quick and simple for you to resolve your complaint.
01.
Visit our website
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Spend up to a few minutes submitting your complaint with our detailed prompts along the way
03.
We send your complaint to the right people inside the company you have a complaint about
04.
We let the company independently review and investigate your complaint
05.
You get a response directly from the company by the deadline that you set
06.
We ask you if your complaint has been resolved and how satisfied you are with the process and result
07.
If you want to take your complaint further, with a click of a button, we can send your complaint to a regulator or peak body
The beauty of the process is that we keep track of your complaint at every stage. That means your complaint is resolved as quickly as possible.
We also ask you to rate how you feel during the process of resolving your complaint, and then after you hear back from the company with a result. We keep scores on how customers rate each company to help other customers in the future. This means detailed insights for where the company could improve, and directly passing these insights on to the company, while protecting your anonymity.
Plus, if you don’t get the result you feel entitled to, we can escalate your complaint with the click of a button to the next level of support, regulator or peak body.
Where appropriate, we will refer complaints to industry regulators, and quickly refer scams and businesses with questionable practices to fair trading agencies.
Don’t worry about finding these people yourself. You tell us once, and we get you the attention you deserve.
Your complaint is in expert hands with the Handle My Complaint team.