Follow these 5 great and simple tips and become a satisfied customer with greater complaint resolution success.
|1.||Be informed and ask what fees or repair/return policy applies before you buy and make a note of the details. This will allow you to compare different options before you buy and buy from a supplier with the most suitable policies should something go wrong with your purchase.|
|2.||Start recording details from your first enquiry, even before you make a purchase. Providing specific details in your complaint such as dates, names and promises made saves you loads of time and effort when resolving a complaint.|
|3.||When complaining about a faulty product, ask yourself, 'Is the item purchased "fit for purpose"?' If it's not, you'e got a strong case for a refund regardless of what conditions the organisation has put on the sale. What's more, be wary of "No refund on sale items" signs - in most states of Australia, these signs are illegal. An item on sale should still do its intended job.|
|4.||When resolving a complaint, state that you're a loyal customer or a potential customer and most importantly tell the organisation what they need to do to make you happy.|
|5.||Know what organisations you can contact e.g. Telecommunications Industry Ombudsman, Financial Ombudsman Service, Office of Fair Trading (or equivalent) to assist you in resolving your complaint.|