Things you should know before answering your phone or door to an unsolicited salesperson.
|1.||Unless you have previously agreed, a salesperson is only allowed to visit you on:
o Weekdays - between 9am and 6pm
o Saturdays - between 9am and 5pm
Door-to-door salespeople are not allowed to make unsolicited visits on Sundays or Public Holidays.
|2.||If a salesperson approaches you, they must:
o Explain the purpose of their visit and provide identification such as their name and place of employment.
o Explain that they must leave your property immediately if you ask them to do so.
o Leave your property immediately if you ask them to do so.
o Inform you about your cooling-off rights.
|3.||A salesperson must not contact you again after you've declined their offer, for at least 30 days unless they return representing a different supplier.|
|4.||If you sign up from an unsolicited sales call and the value of the agreement is more than $100 (or the value was not able to be determined at the time the agreement was made), and if the negotiations took place at a location other than the supplier's or salesperson's premises, then you've entered into an "unsolicited agreement".|
|5.||All unsolicited agreements legally require you to be given a cooling-off period of 10 business days.|
|6.||During the cooling-off period, you can cancel the contract without a fee or penalty, and the trader must not accept any payment from you, nor supply any goods or services.|
|7.||If you do have issues with an unsolicited salesperson, you should contact the organisation they claim they're representing, the relevant Ombudsman if applicable and the Office of Fair Trading or equivalent.|