It’s a weekend ritual for thousands of Australians around the country. Heading down to their local hardware store to buy anything from garden tools to a whole new kitchen.
Those home reno stores lure you in with a sausage sizzle out the front and the in-store experts out the back. Once you leave you have a satisfied belly and enough confidence to tackle everything from minor repairs to a full-on renovation.
It's safe to say that most of us don't enjoy complaining. But more than once in our lives, we've experienced having a concern or an issue with a product or service we've purchased. And, when we do, we try to reach out to our provider with the hope that they will help us resolve it. Sometimes the provider helps, but there are times when they turn a blind eye to our experience. So, we've prepared this guide to help you make a complaint that's effective and doesn't take up more of your energy than it needs to. Just remember, we are with you at every stage of your complaint journey. Happy reading!