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Big W Complaints

Let us resolve your Big W complaint

It only takes 2 minutes to get our experts started on your complaint

Big W logo

Big W Complaints

Let us resolve your Big W complaint

It only takes 2 minutes to get our experts started on your complaint

About Big W

Big W is a popular discount department store and part of the Woolworths Group, with locations across Australia and Asia. While many shoppers enjoy their bargains, some have faced issues like faulty products, delivery delays, rejected warranty claims, or tricky customer service. If you need help with Big W complaints, you can contact them directly — or get support to have your issue is resolved.

The best way to resolve Big W complaints

Products & Services

    • Retail items
    • Online shopping
    • Mobile shopping app
    • Delivery services
    • Store services
    • Refunds, returns and exchanges
    • Gift Cards
    • Click and collect
    • Balloon and party services
    • Big W Photos

About Big W

Big W is a popular discount department store and part of the Woolworths Group, with locations across Australia and Asia. While many shoppers enjoy their bargains, some have faced issues like faulty products, delivery delays, rejected warranty claims, or tricky customer service. If you need help with Big W complaints, you can contact them directly — or get support to have your issue is resolved.

Products & Services

    • Retail items
    • Online shopping
    • Mobile shopping app
    • Delivery services
    • Store services
    • Refunds, returns and exchanges
    • Gift Cards
    • Click and collect
    • Balloon and party services
    • Big W Photos

Common Big W complaints

Product quality concerns icon

Product quality concerns

Delayed deliveries icon

Delayed deliveries

Rejected warranty claims icon

Rejected warranty claims

Retail customer service issues icon

Customer service issues

Common Big W complaints

Product quality concerns icon

Product quality concerns

Delayed deliveries icon

Delayed deliveries

Rejected warranty claims icon

Rejected warranty claims

Retail customer service issues icon

Customer service issues

Big W contact details

Mail pink

Big W mailing address

Provide us this information.

Phone pink

Big W phone number

Call 1300 244 999 from Australia,
(Monday to Friday, 9:00am to 4:45pm AEDT).

socmed pink

Big W social media

Contact Big W through their
Facebook page, Instagram page, or Twitter profile.

Form pink

Big W complaint form

Provide us this information.

Policy pink

Big W complaint policy

Provide us this information.

complaint process pink (1)

Big W complaint process

Provide us this information.

Big W contact details

Mail pink

Big W mailing address

Provide us this information.

Phone pink

Big W phone number

Call 1300 244 999 from Australia, (Monday to Friday, 9:00am to 4:45pm AEDT).

socmed pink

Big W social media

Contact Big W through their Facebook page, Instagram page, or Twitter profile.

Form pink

Big W complaint form

Provide us this information.

Policy pink

Big W complaint policy

Provide us this information.

complaint process pink (1)

Big W complaint process

Provide us this information.

How to complain to Big W

Raise your issue with Big W

If you have a Big W complaint about a product or service, start by reaching out to the store where you made the purchase. Bought it online? You can also contact Big W by phone.

Escalate if needed

If your complaint isn’t resolved, get in touch with Big W’s customer service team and ask to speak to a supervisor or manager. Have your receipts, photos, or other supporting evidence at hand and offer to provide it to strengthen your case.

OR Let Handle My Complaint help you get results

Skip the stress and let Handle My Complaint handle your Big W complaint. We’ll help you build a strong complaint from the start and work to get the best possible outcome.

How to complain to Big W

Raise your issue with Big W

If you have a Big W complaint about a product or service, start by reaching out to the store where you made the purchase. Bought it online? You can also contact Big W by phone.

Escalate if needed

If your complaint isn’t resolved, get in touch with Big W’s customer service team and ask to speak to a supervisor or manager. Have your receipts, photos, or other supporting evidence at hand and offer to provide it to strengthen your case.

OR Let Handle My Complaint help you get results

Skip the stress and let Handle My Complaint handle your Big W complaint. We’ll help you build a strong complaint from the start and work to get the best possible outcome.

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint to ensure it's strong before submission

You choose

2. You choose

Approve or reject the
company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint
to ensure it's strong before submission

You choose

2. You choose

Approve or reject the company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed