Need an expert in consumer issues?
Jo Ucukalo is an experienced, articulate and engaging speaker on a range of topics, and has more than 700 media appearances under her belt.
Jo founded Handle My Complaint to help consumers resolve complaints. Over the past 10 years, she’s handled everything from disputes over bank charges to faulty products and complaints over customer service.
And she’s passionate about educating consumers on their rights. Which is where Handle My Complaint can help your listeners, viewers or readers. Jo can speak and write with authority about consumer issues, including:
Ways to avoid buying a lemon
How to get value for money with an extended warranty
What ‘buy now, pay later’ really means
How to make a complaint with confidence
She can also discuss the hot topics of the day. Fallen victim to the latest scam? Airline canceled your flight without any notice? Bank refusing to refund disputed fees?
Just tell me your hot topic and I'll tailor responses for your audience in a way that informs and entertains. We don’t want anyone complaining about a boring segment, do we?
Did you know
1 in 4
A quarter of all complaints in Australia remain unresolved.
3 in 4
We solve about three-quarters of the complaints that hit our desk.
It costs Australian consumers $14.2 billion per year to deal with their complaints.
More than 70 percent of Australians have had at least one complaint in the past two years.
High resolution images
You are welcome to use any of the following images in any stories that you write about Handle My Complaint.