Handle My Complaint knows that companies can do better by their customers.
You tell us your complaint and we tell them.
With us, you will be heard the first time and understood every time by the people who can fix your complaint quickly.
Handle My Complaint membership gives you access to our expertise to solve unlimited complaints for a monthly fee of $24.95.
And if you complete activities such as surveys, you earn loyalty points that will secure our services for FREE!
With us, everyone is better off. That’s our promise.
Got a complaint? Solve it faster with Handle My Complaint.
Submit for yourself, family member or friend.
Create your Handle My Complaint profile
and lodge your complaint
2. Earn points
Participate in our surveys and
other activities to earn points
3. Redeem points
Use your points when accessing
our complaint assistance
LODGE ANYWHERE
AT ANY TIME
SUBMIT IN 3 MINUTES
OR LESS
NO WAITING ON HOLD
NO HOLD MUSIC
GUARANTEED RESPONSE
car complaints
We’re here to take the wheel.
We know you can’t make lemonade out of a lemon car. Whether it’s a beep, slip or leak you can’t quite decode, we steer the matter in the right direction. Feel free to take the backseat.
energy complaints
Let us spark up your life.
We light fires under electricity providers, control the burn and resolve your complaints all the way through. If your prices appear high, your supply seems short and your meter looks off, we can connect to your provider to get to the bottom of the problem. We do your bills a power of good.
telco complaints
We’ll dial you up a better deal.
No more phone data drama, bad reception or
communication getting lost in translation. We
make smooth connections with telco providers.
bank complaints
You can bank on us.
We do more than tell the teller when your application
gets rejected, your fees don’t add up and your mortgage rates seem too high. You can count on us to resolve your problems with financial services.
Handle My Complaint connects you to the people who can fix your banking, power, vehicle, phone or internet problems quickly. I didn’t spend hours getting passed from person to person. It’s absolutely brilliant!
AMANDA REEDCEO, THE ROUND ABOUT
Jo is a regular spokesperson for both The Morning Show and The daily Edition. She is a passionate crusader for consumer affairs always striving to help customers get a better deal.
LUCIE MCGEOCHSUPERVISING PRODUCER, CHANNEL 7
I tried calling a few times but the company ignored my problem. Handle My Complaint got me what I wanted and helped me change providers.
Have you bought grocery items that have gone off well before the expiry date? Been charged more at the checkout for an item marked much cheaper on the shelves? Or had your online supermarket order cancelled without explanation? These are all good reasons to know how to make a complaint against a supermarket.
When most of us are forking out more than 20 percent of our weekly income for groceries, we expect to get value for money and good service. But given the volume of supermarket complaints, it’s clear many Australians don’t feel they are receiving either.
Had a less than satisfactory experience with your mechanic? Not sure how to resolve the matter? Before we tell you how to complain – and where – let’s look at some common grievances against mechanics and service centres.
