complaints we've solved to date
...and those we're still solving
we help you handle it
Handle My Complaint knows that companies can do better by their customers. You tell us your complaint and we tell them. With us, you will be heard the first time and understood every time by the people who can fix your complaint quickly. Handle My Complaint membership gives you access to our expertise to solve unlimited complaints for a monthly fee of $24.95. And if you complete activities such as surveys, you earn loyalty points that will secure our services for FREE! With us, everyone is better off. That’s our promise. Got a complaint? Solve it faster with Handle My Complaint. Submit for yourself, family member or friend.
12,347
Together we’ve helped over 12,000 people with complaints.
131
Together we’ve reached 131 organisations to improve products and services.
$5.35m
Together we’ve saved $5.35 million for consumers.
Handle My Complaint Membership
Tired of running around in circles trying to get your complaint resolved?
Become a Handle My Complaint member for a simple and stress-free solution, each and any time you have a complaint.
We know your consumer rights. We know your time is precious. So let us help you get the outcome you deserve with the minimum of fuss.
How our membership works
1. Sign up
Create your Handle My Complaint profile and lodge your complaint
2. Earn points
Participate in our surveys and other activities to earn points
3. Redeem points
Use your points when accessing our complaint assistance
LODGE ANYWHERE AT ANY TIME
SUBMIT IN 3 MINUTES OR LESS
NO WAITING ON HOLD NO HOLD MUSIC
GUARANTEED RESPONSE
car complaints
We’re here to take the wheel. We know you can’t make lemonade out of a lemon car. Whether it’s a beep, slip or leak you can’t quite decode, we steer the matter in the right direction. Feel free to take the backseat.
energy complaints
Let us spark up your life. We light fires under electricity providers, control the burn and resolve your complaints all the way through. If your prices appear high, your supply seems short and your meter looks off, we can connect to your provider to get to the bottom of the problem. We do your bills a power of good.
telco complaints
We’ll dial you up a better deal. No more phone data drama, bad reception or communication getting lost in translation. We make smooth connections with telco providers.
bank complaints
You can bank on us. We do more than tell the teller when your application gets rejected, your fees don’t add up and your mortgage rates seem too high. You can count on us to resolve your problems with financial services.
Why become a member?
Easy process
Save time and reduce stress while we handle the details.
Expert help
We know your rights and how to get you the best outcome.
Personal touch
Our team provides helpful next steps for every complaint.
People power
Our advocacy empowers consumers to make a difference.
FEATURED IN
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Food fraud: Are you eating what you paid for?
With groceries costing more than ever, at the very least, you would expect to get what you paid for.
But the food we buy isn’t always what it says on the packaging. Whether it’s cheap olive oil sold as extra virgin, beef passed off as veal, or drinks watered down, food fraud is more prevalent than you might think.
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Travel trap: Beware of Booking.com scammers
Booking travel and accommodation has never been easier thanks to the internet, but as Booking.com users have found, the modern convenience is not without its traps.
In the year ending December 2023, Australians lost more than $337,000 to scammers impersonating some of the online travel agency’s accommodation partners.
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Rent increases: Do tenants have any rights?
Your landlord has just hit you with another rent rise. But this one isn’t just incremental, in keeping with inflation or the cost of living. It’s a jump of several hundred dollars a week. How are you going to afford it?