solved to date
...and those we're still solving
we help you handle it
Handle My Complaint knows that companies can do better by their customers.
You tell us your complaint and we tell them.
With us, you will be heard the first time and understood every time by the people who can fix your complaint quickly.
With us, everyone is better off. That’s our promise.
Got a complaint? Solve it faster with Handle My Complaint.
Submit for yourself, family member or friend.
Together we’ve helped over
12,000 people with complaints.
Together we’ve reached
131 organisations to improve
products and services.
Together we’ve saved
$5.35 million for consumers.
FREE TO USE
AT ANY TIME
SUBMIT IN 3 MINUTES
NO WAITING ON HOLD
NO HOLD MUSIC
We’re here to take the wheel.
We know you can’t make lemonade out of a lemon car. Whether it’s a beep, slip or leak you can’t quite decode, we steer the matter in the right direction. Feel free to take the backseat.
Let us spark up your life.
We light fires under electricity providers, control the burn and resolve your complaints all the way through. If your prices appear high, your supply seems short and your meter looks off, we can connect to your provider to get to the bottom of the problem. We do your bills a power of good.
We’ll dial you up a better deal.
No more phone data drama, bad reception or
communication getting lost in translation. We
make smooth connections with telco providers.
You can bank on us.
We do more than tell the teller when your application
gets rejected, your fees don’t add up and your mortgage rates seem too high. You can count on us to resolve your problems with financial services.
Handle My Complaint connects you to the people who can fix your banking, power, vehicle, phone or internet problems quickly. I didn’t spend hours getting passed from person to person. It’s absolutely brilliant!
Jo is a regular spokesperson for both The Morning Show and The daily Edition. She is a passionate crusader for consumer affairs always striving to help customers get a better deal.
I tried calling a few times but the company ignored my problem. Handle My Complaint got me what I wanted and helped me change providers.
No one likes a whinger, but we all have legitimate complaints from time to time. So what’s the right way to complain?
Before you pick up that phone or send that email, ask yourself how invested you are in making the complaint? Is the $50 watch that isn’t working properly worth spending indefinite hours trying to get your money back? The trade-off between your effort to complain and how much you value the item is what we call the complaining value.
Still want to complain? Here are some do’s and don’ts to ensure a better chance of getting a resolution.
It’s a weekend ritual for thousands of Australians around the country. Heading down to their local hardware store to buy anything from garden tools to a whole new kitchen.
Those home reno stores lure you in with a sausage sizzle out the front and the in-store experts out the back. Once you leave you have a satisfied belly and enough confidence to tackle everything from minor repairs to a full-on renovation.
Worried about your energy bill? You now have more power to do something about it.
As of 1 October 2021, the Federal Government requires energy companies to switch you to a better deal within 48 hours of asking for one.
Prior to this change, companies could take up to three months to switch you over — that’s three months of paying more than you should. With Christmas on the horizon, making a switch now might just put some much-needed extra money into your account.