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Fluid Edge Themes

We are unbiased
and independent.

We help you handle your complaint.

Our complaints 
management engine 
works hard.

So you don't have to.

complaints we've solved to date

...and those we're still solving

we help you handle it

Handle My Complaint knows that companies can do better by their customers. You tell us your complaint and we tell them. With us, you will be heard the first time and understood every time by the people who can fix your complaint quickly. Handle My Complaint membership gives you access to our expertise to solve unlimited complaints for a monthly fee of $24.95. And if you complete activities such as surveys, you earn loyalty points that will secure our services for FREE! With us, everyone is better off. That’s our promise. Got a complaint? Solve it faster with Handle My Complaint. Submit for yourself, family member or friend.

handle my complaint

12,347

Together we’ve helped over 12,000 people with complaints.

handle my complaint

131

Together we’ve reached 131 organisations to improve products and services.

handle my complaint

$5.35m

Together we’ve saved $5.35 million for consumers.

Handle My Complaint Membership

Tired of running around in circles trying to get your complaint resolved?

Become a Handle My Complaint member for a simple and stress-free solution, each and any time you have a complaint.

We know your consumer rights. We know your time is precious. So let us help you get the outcome you deserve with the minimum of fuss.

How our membership works

Sign up

1. Sign up

Create your Handle My Complaint profile and lodge your complaint

Earn

2. Earn points

Participate in our surveys and other activities to earn points

Redeem

3. Redeem points

Use your points when accessing our complaint assistance

Let Jo Ucukalo and Handle My Complaint resolve your complaint faster
Lodge your complaint anywhere and anytime

LODGE ANYWHERE AT ANY TIME

Submit complaints in minutes

SUBMIT IN 3 MINUTES OR LESS

No more waiting on hold to get your complaint resolved

NO WAITING ON HOLD NO HOLD MUSIC

Get an instant response to your complaint

GUARANTEED RESPONSE

energy complaints

Let us spark up your life. We light fires under electricity providers, control the burn and resolve your complaints all the way through. If your prices appear high, your supply seems short and your meter looks off, we can connect to your provider to get to the bottom of the problem. We do your bills a power of good.

bank complaints

You can bank on us. We do more than tell the teller when your application gets rejected, your fees don’t add up and your mortgage rates seem too high. You can count on us to resolve your problems with financial services.

Why become a member?

Easy process

Save time and reduce stress while we handle the details.

Expert help

We know your rights and how to get you the best outcome.

Personal touch

Our team provides helpful next steps for every complaint.

People power

Our advocacy empowers consumers to make a difference.

Handle My Complaint connects you to the people who can fix your banking, power, vehicle, phone or internet problems quickly. I didn’t spend hours getting passed from person to person. It’s absolutely brilliant!

AMANDA REED CEO, THE ROUND ABOUT

Jo is a regular spokesperson for both The Morning Show and The daily Edition. She is a passionate crusader for consumer affairs always striving to help customers get a better deal.

LUCIE MCGEOCH SUPERVISING PRODUCER, CHANNEL 7

I tried calling a few times but the company ignored my problem. Handle My Complaint got me what I wanted and helped me change providers.

ADAM SPENCER AUTHOR & RADIO PRESENTER

FEATURED IN

As seen on Channel 10 News
Featured in The Age
Disputes resolved for Channel 7 Today Tonight views
Complaint handling tips heard on Triple M
Regular consumer tips can be found on ABC Radio
  • Do you use PayID? Hardly surprising, given that more than 15 million Australians have taken up the electronic payment system since its launch six years ago.

    The attraction is simple: it’s easy to use, free, and money is transferred quickly. The unique identifier (the ID part) is linked to your bank account; you only need a mobile number or ABN to send and receive money.

    According to the Australian Banking Association, it’s also one of the most important steps customers can take to prevent scams.

    But the mobile-friendly service hasn’t been immune to scammers, either. Even the tech-savvy younger generation - least likely to be caught in other financial scams - has been caught out.

  • If you’ve ever spent hours on the phone trying to sort out an issue with a product or service, or been given the run-around by a company’s complaints department, you’ll see the value in getting someone else to do the legwork for you.

  • So you’re one of the lucky ones who’s secured tickets to a Taylor Swift concert. You’ve even been organised enough to book a reasonably priced Airbnb for the occasion. The excitement level is rising.

    Then you get a message. The Airbnb host is cancelling your reservation. You will have to find somewhere else to stay closer to the event when almost everything is booked out or is really expensive. Worse still, you later discover the host has relisted your accommodation for a higher price for the same time.

Before you make that complaint…

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