solved to date
...and those we're still solving
we help you handle it
Handle My Complaint knows that companies can do better by their customers.
You tell us your complaint and we tell them.
With us, you will be heard the first time and understood every time by the people who can fix your complaint quickly.
With us, everyone is better off. That’s our promise.
Got a complaint? Solve it faster with Handle My Complaint.
Submit for yourself, family member or friend.
Together we’ve helped over
12,000 people with complaints.
Together we’ve reached
131 organisations to improve
products and services.
Together we’ve saved
$5.35 million for consumers.
FREE TO USE
AT ANY TIME
SUBMIT IN 3 MINUTES
NO WAITING ON HOLD
NO HOLD MUSIC
We’re here to take the wheel.
We know you can’t make lemonade out of a lemon car. Whether it’s a beep, slip or leak you can’t quite decode, we steer the matter in the right direction. Feel free to take the backseat.
Let us spark up your life.
We light fires under electricity providers, control the burn and resolve your complaints all the way through. If your prices appear high, your supply seems short and your meter looks off, we can connect to your provider to get to the bottom of the problem. We do your bills a power of good.
We’ll dial you up a better deal.
No more phone data drama, bad reception or
communication getting lost in translation. We
make smooth connections with telco providers.
You can bank on us.
We do more than tell the teller when your application
gets rejected, your fees don’t add up and your mortgage rates seem too high. You can count on us to resolve your problems with financial services.
Handle My Complaint connects you to the people who can fix your banking, power, vehicle, phone or internet problems quickly. I didn’t spend hours getting passed from person to person. It’s absolutely brilliant!
Jo is a regular spokesperson for both The Morning Show and The daily Edition. She is a passionate crusader for consumer affairs always striving to help customers get a better deal.
I tried calling a few times but the company ignored my problem. Handle My Complaint got me what I wanted and helped me change providers.
Whether it’s church groups, cosmetic suppliers or energy providers, when your door starts reverberating with that unexpected knock, the games begin. You’re in the race before you know it, your intellect strategically churning over winning solutions: Pretend I’m not home? Answer the door but shoo them away quickly? Listen to their spiel politely but tell them I’m not interested? Invite them in for a cuppa to hear what they have to say, you never know, I might save a buck or two?
A mobile phone camera at our ready disposal compels many of us to capture and share our life moments, even the no-so-great ones. No longer reserved only for happy snaps, such as family portraits, sunsets and visits with exotic animals, a mobile phone camera can capture your best evidence when things go wrong.
Take Mr Jonathan Kearins recent holiday for example. After researching on the internet, he booked and paid for a romantic holiday at a 4-star resort described as ‘newly opened’ and ‘luxurious’ on Thailand’s renowned Phi Phi Island. What greeted Mr Kearins and his girlfriend upon arrival however, fell way short of the idyllic accommodation described on the internet booking website.
With energy prices skyrocketing it's no wonder ordinary Australians are feeling the pinch. The Energy and Water Ombudsman for Victoria has revealed that more people than ever are complaining they can't afford their power bills with payment difficulties having tripled in the 5 years since 2009.
Here's our top 10 ways your household can get a good deal and minimise energy bill shock.