complaints we've solved to date
...and those we're still solving
we help you handle it
Handle My Complaint knows that companies can do better by their customers. You tell us your complaint and we tell them. With us, you will be heard the first time and understood every time by the people who can fix your complaint quickly. Handle My Complaint membership gives you access to our expertise to solve unlimited complaints for a monthly fee of $24.95. And if you complete activities such as surveys, you earn loyalty points that will secure our services for FREE! With us, everyone is better off. That’s our promise. Got a complaint? Solve it faster with Handle My Complaint. Submit for yourself, family member or friend.
Together we’ve helped over 12,000 people with complaints.
Together we’ve reached 131 organisations to improve products and services.
Together we’ve saved $5.35 million for consumers.
Handle My Complaint Membership
Tired of running around in circles trying to get your complaint resolved?
Become a Handle My Complaint member for a simple and stress-free solution, each and any time you have a complaint.
We know your consumer rights. We know your time is precious. So let us help you get the outcome you deserve with the minimum of fuss.
How our membership works
1. Sign up
Create your Handle My Complaint profile and lodge your complaint
2. Earn points
Participate in our surveys and other activities to earn points
3. Redeem points
Use your points when accessing our complaint assistance
LODGE ANYWHERE AT ANY TIME
SUBMIT IN 3 MINUTES OR LESS
NO WAITING ON HOLD NO HOLD MUSIC
Let us spark up your life. We light fires under electricity providers, control the burn and resolve your complaints all the way through. If your prices appear high, your supply seems short and your meter looks off, we can connect to your provider to get to the bottom of the problem. We do your bills a power of good.
You can bank on us. We do more than tell the teller when your application gets rejected, your fees don’t add up and your mortgage rates seem too high. You can count on us to resolve your problems with financial services.
Why become a member?
Save time and reduce stress while we handle the details.
We know your rights and how to get you the best outcome.
Our team provides helpful next steps for every complaint.
Our advocacy empowers consumers to make a difference.
Handle My Complaint connects you to the people who can fix your banking, power, vehicle, phone or internet problems quickly. I didn’t spend hours getting passed from person to person. It’s absolutely brilliant!
Jo is a regular spokesperson for both The Morning Show and The daily Edition. She is a passionate crusader for consumer affairs always striving to help customers get a better deal.
I tried calling a few times but the company ignored my problem. Handle My Complaint got me what I wanted and helped me change providers.
Have you seen any signs about the use of facial recognition technology when you’ve been out shopping? CCTV is one thing, but this controversial technology raises more concerns about breaches of our privacy.
Do you use PayID? Hardly surprising, given that more than 15 million Australians have taken up the electronic payment system since its launch six years ago.
The attraction is simple: it’s easy to use, free, and money is transferred quickly. The unique identifier (the ID part) is linked to your bank account; you only need a mobile number or ABN to send and receive money.
According to the Australian Banking Association, it’s also one of the most important steps customers can take to prevent scams.
But the mobile-friendly service hasn’t been immune to scammers, either. Even the tech-savvy younger generation - least likely to be caught in other financial scams - has been caught out.