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We are unbiased
and independent.

We help you handle your complaint.

Our complaints 
management engine 
works hard.

So you don't have to.

Complaints we've solved to date

...and those we're still solving

We help you handle it

Handle My Complaint knows that companies can do better by their customers. You tell us your complaint and we tell them. With us, you will be heard the first time and understood every time by the people who can fix your complaint quickly. Handle My Complaint membership gives you access to our expertise to solve unlimited complaints for a monthly fee of $24.95. And if you complete activities such as surveys, you earn loyalty points that will secure our services for FREE! With us, everyone is better off. That’s our promise. Got a complaint? Solve it faster with Handle My Complaint. Submit for yourself, family member or friend.

handle my complaint

17,347

We’ve helped over 17,000 people with complaints.

handle my complaint

151

We’ve reached 151 organisations to improve their products and services.

handle my complaint

$12.35m

We’ve saved over $12.35 million for consumers.

Handle My Complaint Membership

Tired of running around in circles trying to get your complaint resolved?

Become a Handle My Complaint member for a simple and stress-free solution, each and any time you have a complaint.

We know your consumer rights. We know your time is precious. So let us help you get the outcome you deserve with the minimum of fuss.

How our membership works

Sign up

1. Sign up

Create your Handle My Complaint profile and lodge your complaint

Earn

2. Earn points

Participate in our surveys and other activities to earn points

Redeem

3. Redeem points

Use your points when accessing our complaint assistance

Let Jo Ucukalo and Handle My Complaint resolve your complaint faster
Lodge your complaint anywhere and anytime

LODGE ANYWHERE AT ANY TIME

Submit complaints in minutes

SUBMIT IN 3 MINUTES OR LESS

No more waiting on hold to get your complaint resolved

NO WAITING ON HOLD NO HOLD MUSIC

Get an instant response to your complaint

GUARANTEED RESPONSE

energy complaints

Let us spark up your life. We light fires under electricity providers, control the burn and resolve your complaints all the way through. If your prices appear high, your supply seems short and your meter looks off, we can connect to your provider to get to the bottom of the problem. We do your bills a power of good.

bank complaints

You can bank on us. We do more than tell the teller when your application gets rejected, your fees don’t add up and your mortgage rates seem too high. You can count on us to resolve your problems with financial services.

Why become a member?

Easy process

Save time and reduce stress while we handle the details.

Expert help

We know your rights and how to get you the best outcome.

Personal touch

Our team provides helpful next steps for every complaint.

People power

Our advocacy empowers consumers to make a difference.

Handle My Complaint connects you to the people who can fix your banking, power, vehicle, phone or internet problems quickly. I didn’t spend hours getting passed from person to person. It’s absolutely brilliant!

AMANDA REED CEO, THE ROUND ABOUT

Jo is a regular spokesperson for both The Morning Show and The daily Edition. She is a passionate crusader for consumer affairs always striving to help customers get a better deal.

LUCIE MCGEOCH SUPERVISING PRODUCER, CHANNEL 7

I tried calling a few times but the company ignored my problem. Handle My Complaint got me what I wanted and helped me change providers.

ADAM SPENCER AUTHOR & RADIO PRESENTER

Featured in

As seen on Channel 10 News
Featured in The Age
Disputes resolved for Channel 7 Today Tonight views
Complaint handling tips heard on Triple M
Regular consumer tips can be found on ABC Radio
  • Has your home been damaged in a storm or fire? Perhaps someone has broken in and stolen jewellery and other valuable items? You need to know where to get the best home insurance claim help. The logical place to start, of course, is with your insurer. But before you ring them, dig out your insurance policy and check your product disclosure statement (PDS) and the policy schedule (PS). This should detail exactly what you are covered for and will help prepare you for any questions the insurer might ask.     It may also

  • As the most visited travel site in the world, it’s not surprising that scams on Booking.com are also on the rise. While the site itself is genuine and used without issue by millions of people worldwide – there were more than 640 million visits in August alone – scammers find many ways to work around the system. One of those is by creating fake listings. On four different occasions in July, Katie and Rob had to turn away people who thought they were about to enjoy a break at their Sunshine Coast

  • Anyone who has been in a car accident knows how important it is to find good car insurance claim help. We rely so much on our cars, so the smoother the journey the quicker we can get back on the road. If you have been injured, it can be difficult to focus, so don't be afraid to ask a trusted friend or family member to help make the car insurance claim process as painless as possible. It is best to start this process as soon as possible while all the details

Before you make that complaint…

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