Electric vehicle complaints: What are your consumer rights?
Anyone who has bought, or is thinking of buying, an electric vehicle knows there are now a lot more brands to choose from. While the options might be bewildering, it’s good to know when it comes to electric vehicle complaints, the path is far more straightforward.
Caught short: What to do about electric vehicle repairs
The boom in electric vehicles has brought more brands, more models and more competitive prices to Australia. But it has also had an unwelcome flow-on effect – a growing number of owners waiting a long time for electric vehicle repairs.
Food safety complaints: What you can do
Found out your “dairy-free" yoghurt isn’t what it says on the packaging? Perhaps the meat you bought for dinner has gone off well before the use-by date. Whatever the issue is, it is important to raise food safety complaints with relevant authorities.
Unsafe food: Do you know what you’re eating?
Mince with all manner of unsavoury "extras". Milk sold as fresh that contained powdered ingredients. Vodka that tested positive for an ingredient found in paint stripper. ABC investigations have revealed the extent of unsafe or mislabelled food we could be eating – and it might kill your appetite.
Telstra outage: What went wrong and what it means for you
When Australians woke up on July 8, many were met with silence – no calls, no data, no way to get to work. The Telstra outage that swept the country that morning, affecting everything from transport to Eftpos payments, has since triggered a Senate inquiry and the threat of hefty penalties for the country’s biggest telco.
Car hire rights: Protect yourself when renting a car
Renting a car in Australia should be straightforward. You pay for the vehicle, drive it, return with a full tank, and head home. But unless you know your car hire rights you could be hit with an extra bill shortly after.
Car rental damage claims: How AI is rewriting the rules
Thousands of Australian drivers are hit with car rental damage claims every year, in many cases for damage they did not cause or know nothing about. But the law and rising use of emerging technology are helping consumers challenge these claims.
How travel insurance claims work
Travel insurance, like every other form of insurance, is a safety net we hope we won’t have to use. All we want is to enjoy our holiday with the knowledge that in the unlikely event something goes wrong, we are covered.
How to get a good deal on travel insurance
Planning an overseas holiday is always fun but the nuts and bolts, such as travel insurance, can take some of the shine off that getaway.
Know your rights: A guide to renters’ data privacy
With Australia in the midst of a housing crisis, renters want to make a great impression in their application. So much so that few even give a minute’s thought to renters' data privacy.