Cold comfort: Managing energy bills this winter
As the temperatures drop, the cost of keeping warm adds to the stress in already stretched households. Many face real energy hardship, with about 40 percent of Australians finding it difficult to pay their bill.
Under the pump: The cost of fuel price gaps
It is so frustrating to fill up the car only to find a petrol station less than a kilometre away offering fuel 10 to 20 cents a litre cheaper. We see this type of fuel price gap all the time, but is it competition or price gouging?
Consumer rights: What to do about unexpected fees
Unexpected fees have a sneaky way of piling up. A bank charge here, a processing fee there, or the renewal of a forgotten subscription, and suddenly your budget tightens. As Australians try to stay on top of bills, it is important to know your consumer rights when it comes to unexpected fees.
Saving money: Plan for a brighter new year
The end of the year is more than just a date on the calendar – it's a chance to reset and build better habits. If you want to be on stronger financial footing in 2026, start with a plan that makes saving money easier.
How to make a complaint against a supermarket
Have you bought grocery items that have gone off well before the expiry date? Been charged more at the checkout for an item marked much cheaper on the shelves? Or had your online supermarket order cancelled without explanation? These are all good reasons to know how to make a complaint against a supermarket.
Checking out: Complaints about supermarket customer service
Australian shoppers have been complaining for many years about the rising cost of groceries, but they are also far from happy about how they are treated at supermarkets. We receive more complaints about supermarket customer service than we do prices.
Supermarket complaints: What every shopper should know
When most of us are forking out more than 20 percent of our weekly income for groceries, we expect to get value for money and good service. But given the volume of supermarket complaints, it’s clear many Australians don’t feel they are receiving either.
Sales alert: Spotting supermarket price discrepancies
Lizzy was excited when she saw her regular brand of coffee bearing a 40 percent off tag at Woolworths. Peter had a similar feeling when he spotted a half price tag against Nature’s Coffee. But it didn’t take long for either to spot the supermarket price discrepancies.
Supermarket discounts: How special are specials?
We have all fallen for supermarket discounts, from ‘buy one, get one free’ inducements to promises of ‘everyday low prices’.
Life insurance versus funeral insurance: What’s best?
Insurance is a safety net for our families as much as it is for us, particularly as we age. If you're weighing up life insurance versus funeral insurance, it's important to look at them in relation to your personal circumstances.