Consumer rights: What to do about unexpected fees
Unexpected fees have a sneaky way of piling up. A bank charge here, a processing fee there, or the renewal of a forgotten subscription, and suddenly your budget tightens. As Australians try to stay on top of bills, it is important to know your consumer rights when it comes to unexpected fees.
Saving money: Plan for a brighter new year
The end of the year is more than just a date on the calendar – it's a chance to reset and build better habits. If you want to be on stronger financial footing in 2026, start with a plan that makes saving money easier.
How to cut back on household costs
Do you have a handle on your household costs? Feel like money is going out the door faster than it comes in?
How to make a complaint against a supermarket
Have you bought grocery items that have gone off well before the expiry date? Been charged more at the checkout for an item marked much cheaper on the shelves? Or had your online supermarket order cancelled without explanation? These are all good reasons to know how to make a complaint against a supermarket.
Checking out: Complaints about supermarket customer service
Australian shoppers have been complaining for many years about the rising cost of groceries, but they are also far from happy about how they are treated at supermarkets. We receive more complaints about supermarket customer service than we do prices.
Supermarket complaints: What every shopper should know
When most of us are forking out more than 20 percent of our weekly income for groceries, we expect to get value for money and good service. But given the volume of supermarket complaints, it’s clear many Australians don’t feel they are receiving either.
Sales alert: Spotting supermarket price discrepancies
Lizzy was excited when she saw her regular brand of coffee bearing a 40 percent off tag at Woolworths. Peter had a similar feeling when he spotted a half price tag against Nature’s Coffee. But it didn’t take long for either to spot the supermarket price discrepancies.
Supermarket discounts: How special are specials?
We have all fallen for supermarket discounts, from ‘buy one, get one free’ inducements to promises of ‘everyday low prices’.
Rent to buy laptops: Weigh your options
Is your laptop on its last legs? If your bank account is a little stretched right now, a rent to buy laptop could be appealing.
Buckle up: Tips to trim the budget this Christmas
Are you feeling the pinch? Perhaps you’ve already cut back on discretionary spending. Or are contemplating a much more frugal Christmas season.
You’re not alone. New research shows while Australians are tipped to spend almost $5 billion on online shopping in the leadup to Christmas this year, almost half of those surveyed are planning to spend less than the same time in 2022. And almost 80 percent said they plan to cut back on non-essential spending in the same period.