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What does it take to get a refund on your bus fare? Not even a crash apparently. On March 16th, a Brisbane City Council bus was involved in an accident on Logan Road heading towards Mt Gravatt at around 8 am. Janelle, the mother of one 12-year-old passenger rang Translink to ask for a fare adjustment for the $10 fare charged as passengers were hurried off the bus before they could end the trip.

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Easter means higher prices thanks in part to public holiday surcharges. If you're in the midst of making holiday plans, there is some good news. Wotif has dumped its $5.50 'booking fee'. It has also dropped the $16.95 charge for flights with full-service airlines and flights with low-cost carriers now attract a reduced fee of $9.95. How lucrative are these surcharges for companies? It's expected consumers could save as much as $20 million a year from these changes made by Wotif.
But surcharges have gone beyond public holidays. There’s airlines – 'fuel surcharge', room service – 'delivery charge', taxis – 'booking fee', restaurants and cafes – 'cakeage', 'corkage' and a surcharge for a 'group booking'. Even a concert ticket purchase comes complete with booking and ticketing fees. I’m sure you’ve got a few more of your favourites to add to the list! So, what’s happened over the last decade that has seen surcharges become so prevalent in our daily lives? Is this a trend set to continue in the future?

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