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What does it take to get a refund on your bus fare? Not even a crash apparently. On March 16th, a Brisbane City Council bus was involved in an accident on Logan Road heading towards Mt Gravatt at around 8 am. Janelle, the mother of one 12-year-old passenger rang Translink to ask for a fare adjustment for the $10 fare charged as passengers were hurried off the bus before they could end the trip.

Easter means higher prices thanks in part to public holiday surcharges. If you're in the midst of making holiday plans, there is some good news. Wotif has dumped its $5.50 'booking fee'. It has also dropped the $16.95 charge for flights with full-service airlines and flights with low-cost carriers now attract a reduced fee of $9.95. How lucrative are these surcharges for companies? It's expected consumers could save as much as $20 million a year from these changes made by Wotif.
But surcharges have gone beyond public holidays. There’s airlines – 'fuel surcharge', room service – 'delivery charge', taxis – 'booking fee', restaurants and cafes – 'cakeage', 'corkage' and a surcharge for a 'group booking'. Even a concert ticket purchase comes complete with booking and ticketing fees. I’m sure you’ve got a few more of your favourites to add to the list! So, what’s happened over the last decade that has seen surcharges become so prevalent in our daily lives? Is this a trend set to continue in the future?