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Insider Tips

How can we be of service? Let us count the ways. We actually mean service – unlike those who have promised it before and didn’t show up when it counted most. Consider these insider tips your key to consumer affairs.

When Louise* logged in to the Qantas app to check her return flight from a family holiday she was shocked to find the booking was no longer there.

But she was filled with horror when she found out the reason. Her former husband, who has a police-initiated domestic violence order (DVO) in place against him for harassment and stalking, had cancelled them.