

I am so grateful to have found you. This problem has been going on for months and as of yesterday It’s now fixed. I can’t thank you enough because everything I did failed to work. I continually got overseas operators, with a huge understanding problem and no success at all. When you connected me to the right people, the problem was eventually fixed even though this still was not an easy fix. Optus have given me credits for all the problems I have had as compensation for my troubles & now everything looks rosy. Again thanks heaps for your help in resolving this issue.
DAVID KEMP MAY 24

Just love that they were so quick to get my problem resolved. You cant go past using them. Keep up the great work.
MARY RAHILL MAY 15

We had been battling a major pest control company for three months, with a long list of complaints, to no avail. They hadn't responded to our correspondence, not once, but kept hounding us for payments and threatened us with debt collectors. Contact Handle My Complaint and the problem was resolved, the same day! The company waived the $900 they were pursuing, and gave us a free home termite inspection. Thank you Jo and Handle My Complaint.
CAROLYN PAISLEY-DEW MAY 1

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The ripple effect of poor customer service
Like most of us who have renovated a kitchen, the Wilsons couldn’t wait to enjoy it.
So imagine their dismay when, after using their stove for the first time, the South Australian couple noticed a distortion on their brand-new splashback.
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Fifty years of loyalty — and nothing to show for it
Yvonne Arnall didn’t expect any special treatment. Like most of us, she simply expected to be treated with respect and have her issue resolved in a timely manner.
Instead, what the Melbourne grandmother got was an abject failure in customer service that dragged on for almost six months. A saga that involved her driving hundreds of kilometres on multiple occasions for appointments that never eventuated. And when her initial request was finally resolved — on the eighth appointment — it came with an added insult: a pool of urine.
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Protect your good name: Why you should check your credit report regularly
Jessica Meyer was excited about buying her first home with her mother. She’d saved a good deposit and was ready to sign the contract.
Until the bank contacted her to say they had checked her credit status with a credit reporting company and she was deemed a risk.
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Are you being heard with your complaint?
It’s a weekend ritual for thousands of Australians around the country. Heading down to their local hardware store to buy anything from garden tools to a whole new kitchen.
Those home reno stores lure you in with a sausage sizzle out the front and the in-store experts out the back. Once you leave you have a satisfied belly and enough confidence to tackle everything from minor repairs to a full-on renovation.