I’d purchased a mobile phone but there was a problem porting my number and the company refused to cancel the contract. I approached both mobile phone companies to resolve the porting issue. Both didn’t help. <br /> Handle My Complaint pointed out to them that the Australian Consumer Law says were there is a mismatched mobile number porting the contract becomes invalid. <br />I was able to return the phone and the contract was cancelled. I’ve learned to be more thorough in researching future purchases. I’m tell others to try Handle My Complaint. They solved my issue.
We saved $84,000 on home loans with the help of Handle My Complaint. Given the bank was at fault we hoped the complaint would be resolved, however we were doubtful throughout the process. We weren’t making any progress. We’d had months of feeling frustrated and non-valued. <br /> With the help of Handle My Complaint, we were able to continue with the complaint until it was resolved. With their support we didn’t feel ‘like a small fish in a big pond’. We went from feeling frustrated and upset to feeling satisfied and victorious! <br /> We recommend Handle My Complaint without hesitation. They alleviate the stress of dealing with the complaint whilst emotionally upset. The help provided is efficient, professional, effective, results orientated. Thank you so much again. We feel forever indebted to you!
As an individual, I felt powerless fighting a big company – “corporate bullying”. Our electricity was suddenly disconnected. I’d contacted the company many times to fix the problem but nothing worked.<br> Handle My Complaint got us compensation for the wrongful disconnection. I felt very relieved. I felt secure and supported knowing this service is available. <br /> For those looking to try Handle My Complaint, I say, Go for it! You have nothing to lose. The service is super professional and personal.
Being treated for cancer, I didn’t have the stamina to fight to get our fuel injectors replaced. We had been back and forth for 2 years. Our mechanic felt it was the fuel injectors. The car manufacturer’s diagnostics continually told us it was within specifications, but couldn’t explain it any other way either. Absolute frustration! <br /> We did everything ourselves did but got nowhere as the company knew we didn’t have the power to expose them on such a large scale. <br /> Handle My Complaint managed to get the company to agree to replace all 4 fuel injectors even though we were well out of warranty, as the problem existed from the warranty period. We had tried to get the company to do the same thing, but they wouldn’t come to the party. <br /> Thank you. Thank you. Thanks you. Absolutely thrilled with the result. We can’t recommend Handle My Complaint highly enough or quickly enough. I have already passed Handle My Complaint’s details onto two others.
I am so grateful to have found you. This problem has been going on for months and as of yesterday It’s now fixed. I can’t thank you enough because everything I did failed to work. I continually got overseas operators, with a huge understanding problem and no success at all. When you connected me to the right people, the problem was eventually fixed even though this still was not an easy fix. Optus have given me credits for all the problems I have had as compensation for my troubles & now everything looks rosy. Again thanks heaps for your help in resolving this issue.
DAVID KEMP MAY 24
Just love that they were so quick to get my problem resolved. You cant go past using them. Keep up the great work.
MARY RAHILL MAY 15
We had been battling a major pest control company for three months, with a long list of complaints, to no avail. They hadn't responded to our correspondence, not once, but kept hounding us for payments and threatened us with debt collectors. Contact Handle My Complaint and the problem was resolved, the same day! The company waived the $900 they were pursuing, and gave us a free home termite inspection. Thank you Jo and Handle My Complaint.
CAROLYN PAISLEY-DEW MAY 1
It’s been another busy year for the team at Handle My Complaint. Since launching our new online system in February, we have handled almost 2,400 complaints for Australians across a range of industries.
From vehicles to travel, home renovation to insurance complaints, if there’s a customer who feels hard done by, we’ve assisted them to get the outcome they deserve. As the year draws to a close, we take a look at some of the situations we’ve helped resolve and share some of the lovely feedback we’ve received from our clients.
Romantha Barron is in tears as she shares how much Handle My Complaint’s help meant to her.
The Perth disability carer was facing the prospect of forking out thousands to fix a collapsing ceiling in her home and garage. This is after RAC insurance rejected her claim for storm damage.
Like most of us who have renovated a kitchen, the Wilsons couldn’t wait to enjoy it.
So imagine their dismay when, after using their stove for the first time, the South Australian couple noticed a distortion on their brand-new splashback.
Yvonne Arnall didn’t expect any special treatment. Like most of us, she simply expected to be treated with respect and have her issue resolved in a timely manner.
Instead, what the Melbourne grandmother got was an abject failure in customer service that dragged on for almost six months. A saga that involved her driving hundreds of kilometres on multiple occasions for appointments that never eventuated. And when her initial request was finally resolved — on the eighth appointment — it came with an added insult: a pool of urine.
Jessica Meyer was excited about buying her first home with her mother. She’d saved a good deposit and was ready to sign the contract.
Until the bank contacted her to say they had checked her credit status with a credit reporting company and she was deemed a risk.