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Make life easier with
Handle My Complaint

Join Handle My Complaint for a simple and stress-free solution
each and every time you have a complaint.

We know your consumer rights. We know your time is precious.
So let us help you get the outcome you deserve with the minimum of fuss.

How our membership works

Sign up

1. Sign up

Create your Handle My Complaint profile
and lodge your complaint


2. Earn points

Participate in our surveys and
other activities to earn points


3. Redeem points

Use your points when accessing
our complaint assistance

Ways to earn points

Why become a member?

Easy process

Save time and reduce stress while we handle the details.

Expert help

We know your rights and how to get you the best outcome.

Personal touch

Our team provides helpful next steps for every complaint.

People power

Our advocacy empowers consumers to make a difference.

Where you can use your points

Where you can use your points

About us

Our team is all about making a positive difference to consumers. Led by CEO and founder Jo Ucukalo, a long-time consumer advocate, our mission is to ensure your rights are respected. If you have not received what you paid for – be that a product or a service – your complaint should be quickly resolved.

Unfortunately, our experience dealing with thousands of complaints across a range of industries shows that is often not the case.

When you join Handle My Complaint, we take the hassle away so you can get on with your life. We not only work to resolve your issue directly with the business concerned, but we advocate for change to ensure consumers don’t experience the same issues in the future.

So join us today and see the difference Handle My Complaint can make. We look forward to welcoming you!


Do you have a free trial?

We don’t offer a free trial; however, you can cancel your membership at any time. We would never want to lock you into something that doesn’t deliver value.

We offer free membership for people who genuinely need it. Please contact us with details about your personal situation. We’ll get back to you promptly.

How long is my membership for?

That is up to you. Membership is $24.95 a month, and you can cancel at any time. However, your membership will be automatically renewed for another month unless you tell us otherwise at least two days before the next payment is due.

What happens if I cancel? Is there a cancellation fee?

We’ll make a little sad face if you decide to cancel but we don’t hold grudges. There aren’t any cancellation fees. However, if you have escalated your complaint through us, you’ll need to keep your membership active for our continued support.

If you’d like to cancel your subscription, please ensure that you do so at least two days prior to the end of your billing cycle.

What payment methods do you accept?

We accept payment by Visa, Mastercard, and American Express.

Are there any hidden charges?

Just like you, we hate hidden fees and charges. We tell you exactly what the cost will be upfront and let you decide if a monthly membership suits your circumstances.

Is there anyone I can talk to about joining Handle My Complaint?

We’ve made it as easy as clicking a few buttons to join Handle My Complaint.

If you’re unsure what’s included in the membership, contact us and we’ll get back to you promptly to answer any questions you may have.

What if I need to change my details?

If you need to change personal details, such as your phone number or residential address, this can be done through your membership page easily and updated immediately.

Can I share my membership with friends and family or give a membership as a gift?

The subscription cannot be shared with friends and family. However, you can give them their own monthly membership for just $24.95. If your loved one is having difficulty resolving a consumer-related concern or wants to avoid problems in the future, a HMC membership gives them peace of mind.

Do my points expire?

If you maintain an active membership, your points don’t expire. If your account is inactive for 12 months, points will expire but we’ll give you a month’s notice before they do.

My question isn’t here, where do I reach out for support?

Our lines are open 24/7, 365 days a year. Contact us and let us know how we can help. We’ll get back to you promptly to answer any questions you may have.