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Food Tag

Have you bought grocery items that have gone off well before the expiry date? Been charged more at the checkout for an item marked much cheaper on the shelves? Or had your online supermarket order cancelled without explanation? These are all good reasons to know how to make a complaint against a supermarket.

Lizzy was excited when she saw her regular brand of coffee bearing a 40 percent off tag at Woolworths. Peter had a similar feeling when he spotted a half price tag against Nature’s Coffee. But it didn’t take long for either to spot the supermarket price discrepancies.

With groceries costing more than ever, at the very least, you would expect to get what you paid for.

But the food we buy isn’t always what it says on the packaging. Whether it’s cheap olive oil sold as extra virgin, beef passed off as veal, or drinks watered down, food fraud is more prevalent than you might think.

With everything from fuel, utility, to grocery bills rising constantly, Australians are watching their pennies – cutting back on luxuries, leaving heaters off, adding more blankets in winter, and catching the bus instead of driving.

But food isn't just another bill—it's a necessity. We have to eat, ideally healthily - shunning fast food and snacks in favour of fruit and vegetables, lean meat and seafood. But with food prices increasing an average of eight percent a year (many items have risen a lot more), the grocery bill is taking a bigger and bigger slice out of household budgets each week.

The person sitting across from you in the restaurant is funny and interesting. Awkward get-to-know-you questions are out of the way and you’re already bonding over mutual likes and dislikes. There’s even been a few laughs. This first date is going rather well.

Then your meal arrives. You’ve barely taken a bite and notice something isn’t quite right. Perhaps the vegetables are too cold, the meat is undercooked, or something you ordered is missing.

Maybe it’s not the food that’s niggling at the back of your mind. The music might be too loud for conversation and you’re pondering whether to ask the manager to turn it down or not. Or perhaps you’ve been waiting way too long for your drinks or entrée?