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Complaint Etiquette Tag

No one likes a whinger, but we all have legitimate complaints from time to time. So what’s the right way to complain?

Before you pick up that phone or send that email, ask yourself how invested you are in making the complaint? Is the $50 watch that isn’t working properly worth spending indefinite hours trying to get your money back? The trade-off between your effort to complain and how much you value the item is what we call the complaining value.

Still want to complain? Here are some do’s and don’ts to ensure a better chance of getting a resolution.

Your date is gorgeous. You are having an amazing time. The atmosphere is perfect. Then, you notice the meal you ordered isn't exactly what you wanted – it's too cold, it's raw or it just doesn't taste good. You come to a decision point: speak up and ruin the atmosphere, or keep to yourself and preserve the unfolding relational magic? Walking this fine line could be the difference between a good night kiss and a “Please lose my number.” Next time your caught in this culinary conundrum, walk yourself through our date complaint checklist: