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Insider Tips

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Australian consumers enjoying swift complaint resolutions with Handle My Complaint

Join Handle My Complaint and reap the rewards

If you’ve ever spent hours on the phone trying to sort out an issue with a product or service, or been given the run-around by a company’s complaints department, you’ll see the value in getting someone else to do the legwork for you.

That’s what Handle My Complaint membership is all about. Our complaint handling experts will take care of all the hassle so you don’t have to waste another minute trying to get redress, or even a response.


A woman enjoying a hassle free complaint experience with HMC membership


Our new membership program costs a mere $24.95 a month. Not only do you get the benefit of our expertise but you can also easily (and painlessly) earn points to keep your membership active for the next issue that arises. Cause they always do, right?

HMC membership is designed to reward customers for their engagement, while enabling us to continue to provide the first-class service we have built our reputation on.

The more you engage with us, the more valuable your membership. You will earn points and enjoy exclusive benefits tailored to your needs.

So how does it work?

Earn points, unleash rewards

With the Handle My Complaint membership, earning rewards is as simple as engaging with our platform. We believe that every interaction should be valued, which is why we have designed a range of effortless activities for you to accumulate points.

Sign-up bonus: The journey begins with a warm welcome! Join Handle My Complaint and instantly earn loyalty points as our way of saying thank you for joining our community.

Make a complaint: Voice your concerns via our platform and earn points for taking action.

Complete surveys: Share your valuable feedback by participating in surveys tailored to enhance our services. Your insights will shape our direction and help other consumers.

Subscribe to our newsletter: Earn points as soon as you subscribe and stay across all the latest news, insights, and complaint resolution tips.

Refer us to others: Spread the word about Handle My Complaint to your friends, family, and colleagues. When they sign up and engage with our services, you will both be rewarded with points.

Buy points: Need an extra boost? You can also buy points to accelerate your journey towards redeeming exciting rewards.

Unlock exclusive benefits

As a Handle My Complaint member, your active engagement grants you access to a wide range of exclusive benefits. Accumulate points to unlock the rewards:

Active membership: Maintain an active membership to enjoy benefits such as priority complaint handling, faster response times, and enhanced customer support.

Escalate your complaint: Redeem points to escalate your complaint and receive specialised attention from our team of experts, ensuring a swift resolution.

One-on-one call with an expert: Exchange ideas, seek guidance, and gain valuable insights by booking a personalised call with one of our complaint resolution experts.

Add updates or questions: Use points to add updates to an existing complaint or ask further questions. This ensures continuity of support.


A man celebrating a resolved complaint


Handle My Complaint is revolutionising the way customers voice their concerns and receive resolutions. Our membership program provides you with an opportunity to engage actively, earn rewards effortlessly, and unlock exclusive benefits.

So what are you waiting for? We are here to help you handle it.