VIQ Solutions complaints: What you can do
If you have relied on a court or tribunal transcript, or the underlying audio recording, and are worried about accuracy or delays in receiving them, we want to hear from you. Handle My Complaint is collecting VIQ Solutions complaints from Australians affected by the scandal, including possible data breaches, inaccurate transcripts and other issues.
VIQ Solutions and your data: What Australians need to know
You have probably never heard of VIQ Solutions. But if you have appeared in a Federal, State or Family Court, called a government department, or been involved in any kind of formal legal or administrative proceeding, there is a strong chance the company has recorded you. And your data may have been breached.
Car hire rights: Protect yourself when renting a car
Renting a car in Australia should be straightforward. You pay for the vehicle, drive it, return with a full tank, and head home. But unless you know your car hire rights you could be hit with an extra bill shortly after.
Car rental damage claims: How AI is rewriting the rules
Thousands of Australian drivers are hit with car rental damage claims every year, in many cases for damage they did not cause or know nothing about. But the law and rising use of emerging technology are helping consumers challenge these claims.
How travel insurance claims work
Travel insurance, like every other form of insurance, is a safety net we hope we won’t have to use. All we want is to enjoy our holiday with the knowledge that in the unlikely event something goes wrong, we are covered.
How to get a good deal on travel insurance
Planning an overseas holiday is always fun but the nuts and bolts, such as travel insurance, can take some of the shine off that getaway.
Know your rights: A guide to renters’ data privacy
With Australia in the midst of a housing crisis, renters want to make a great impression in their application. So much so that few even give a minute’s thought to renters' data privacy.
Renters privacy: Protecting your information
You find a rental you love and click on the link to apply. Within minutes, you are asked to hand over information that should make you think twice about renters privacy.
Coles case: What it means for you
With the Federal Court finding Coles misled Australians over discounted items, you might be thinking twice about those specials going Down Down.
Lift the winter weight: Energy hardship support
If you have been lying awake worrying about how to pay your next electricity or gas bill, take a few deep breaths. There is a network of energy hardship support available across Australia, from government grants and concessions to formal payment plans with your retailer.