Power up: What to do in a telco outage
If you were one of the 10 million people caught up in the Optus outage in late 2023, you already know the issues a network failure can cause.
Get smart: Avoid telco customer service complaints
Want to avoid the need to make telco customer service complaints? While there is no surefire way to prevent issues with your mobile, landline or internet provider, there are steps you can take to help reduce the chances of significant issues.
Call waiting: Australians demand action on telco complaints
Australians are fed up with their mobile providers, with the number of people taking telco complaints to the industry ombudsman rising for the third consecutive quarter.
The ups and downs of class action settlements
Class action settlements aren’t just about the eye-popping dollar figures you see in the headlines - they’re a powerful way for individuals to join forces and seek justice together.
How to make a complaint against a supermarket
Have you bought grocery items that have gone off well before the expiry date? Been charged more at the checkout for an item marked much cheaper on the shelves? Or had your online supermarket order cancelled without explanation? These are all good reasons to know how to make a complaint against a supermarket.
Supermarket complaints: What every shopper should know
When most of us are forking out more than 20 percent of our weekly income for groceries, we expect to get value for money and good service. But given the volume of supermarket complaints, it’s clear many Australians don’t feel they are receiving either.
Braking hard: How to complain about a car service
Had a less than satisfactory experience with your mechanic? Not sure how to resolve the matter? Before we tell you how to complain – and where – let’s look at some common grievances against mechanics and service centres.
Joining class actions: Is it worth the effort?
Have you ever thought of joining a class action? Given it involves the courts, you may have dismissed the idea out of hand as being too expensive or too time consuming.
Sales alert: Spotting supermarket price discrepancies
Lizzy was excited when she saw her regular brand of coffee bearing a 40 percent off tag at Woolworths. Peter had a similar feeling when he spotted a half price tag against Nature’s Coffee. But it didn’t take long for either to spot the supermarket price discrepancies.
Mixed results: Superannuation and life insurance
If you have superannuation, then it is likely you also have some form of super life insurance. By law, it is compulsory for all employer super funds to provide members with life insurance and total and permanent disability (TPD) insurance. The level of cover, however, will vary depending on your fund and your circumstances.