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Driving change: Take control of car complaints
Having trouble getting the dealership to take your car troubles seriously? Is the manufacturer giving you the runaround?
It’s easy to feel like you’re a voice in the wilderness when you’re being shunted from dealer to manufacturer and back again, each blaming the other – or you – for the vehicle’s faults.
Handle My Complaint CEO Jo Ucukalo says it’s an effective tactic, as most consumers simply give up.
Food fraud: Are you eating what you paid for?
With groceries costing more than ever, at the very least, you would expect to get what you paid for.
But the food we buy isn’t always what it says on the packaging. Whether it’s cheap olive oil sold as extra virgin, beef passed off as veal, or drinks watered down, food fraud is more prevalent than you might think.
Join Handle My Complaint and reap the rewards
If you’ve ever spent hours on the phone trying to sort out an issue with a product or service, or been given the run-around by a company’s complaints department, you’ll see the value in getting someone else to do the legwork for you.
Hyundai drivers demand action over peeling paint
Angry Hyundai drivers whose cars are worth little more than scrap due to a common paint peeling issue have ramped up their push for compensation.
About a dozen owners and their supporters drove their shabby looking cars to Channel 7 in Perth for a public protest just before Christmas.
Consumer law update needed to combat ‘junk insurance’
Handle My Complaint is urging the Federal Government to protect consumers from so-called ‘junk insurance’ by making the Australian Consumer Law clearer.
Maurice Blackburn Lawyers filed a class action against JB Hi-Fi in the Supreme Court of Victoria last week, claiming that extended warranties offer no benefit to consumers.
Bad numbers: What’s behind the record complaints against financial firms?
Are you unhappy with your bank? Still disputing a transaction on your account that you didn’t make? Or have your dealings with the buy now, pay later (BNPL) sector left you more than a little hot under the collar? You’re not
Extended warranties: Don’t pay extra for nothing
Have you ever bought an extended warranty? Chances are you’ve been made to feel like it’s the best way to protect yourself against expensive repairs in the future. It’s not.
Picture-Perfect Pressure: Protect yourself from unfair contract sales tactics
Gap Studios, a photography studio based in Newstead, Queensland, has been accused of using unethical and manipulative business practices and unfair contract terms to deceive customers into spending thousands of dollars on photos.
The studio frequently promotes "free" photography sessions on social media, encouraging people to sign up with the promise of a chance to win the free photography experience. However, those who enter the competition are in for a nasty surprise.
Sharp practice: Don’t take short cuts with cosmetic surgery
All surgery comes with risks and cosmetic surgery is no different. But with even the national medical regulator acknowledging that the industry’s profit-driven culture puts patients in danger, just how risky is it to go under the knife?