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Recalls Tag

A recall acts like a safety net. When a manufacturer identifies or is made aware of a problem with their product, they issue a recall and promise to fix your car. In theory, simple. But for Australians affected by the recall of 2021-2024 Silverado 1500 vehicles equipped with the L87 6.2L V8 petrol engine, the reality has been far messier.

Australians swayed by the promise of a dependable ute built to handle tough conditions could now be part of a Silverado engine defects class action after General Motors Specialty Vehicles (GMSV) has recalled more than 9400 affected Silverado vehicles in Australia due to engine defects – many of which have already experienced a variety of issues, including sudden, catastrophic engine failures.

Having trouble getting the dealership to take your car troubles seriously? Is the manufacturer giving you the runaround?

It’s easy to feel like you’re a voice in the wilderness when you’re being shunted from dealer to manufacturer and back again, each blaming the other – or you – for the vehicle’s faults.

Handle My Complaint CEO Jo Ucukalo says it’s an effective tactic, as most consumers simply give up.

Hyundai and Kia are facing two class action lawsuits in Australia over allegations that the car manufacturers sold cars with potentially faulty engines that breached Australian consumer law. The lawsuits come after a series of recalls and safety concerns in Australia over the past few years.

On 15 February 2023, law firm Johnson Winter Slattery filed lawsuits against Hyundai and Kia, claiming that vehicles sold since 2011 were fitted with defective engines that violate Australian consumer law.

​​Mandie Cowley was driving with her daughter on a busy regional highway in Victoria when her Hyundai started losing power.

“The only place I could pull over was on a bend and there was a lot of trucks. I was absolutely petrified that a truck was going to come up behind me and hit the car,” she said.

Michael Steele’s son, still a P-plater, was driving his Dad’s car at a similar high speed on a country highway in Queensland when it made a grinding sound.

​​"And it just came to a halt, nothing was working. He was very lucky to get it to the side of the road,” Michael said.

​​Nina Persin’s partner was driving at 100kmh on the Pacific Motorway, in south-east Queensland, roads still slippery from the floods, when his engine seized up.

“There was no warning light, nothing,” she said. “When the engine seized, the brakes stopped working, as did the steering wheel. My partner had huge difficulties steering the car away from the right-hand lane, avoiding the trucks on the road, towards the left lane.

“I don’t even want to imagine what could have happened."