If you were involved in a court matter, tribunal, workplace investigation or government interview, your words may have been mishandled, sent overseas, or returned with serious mistakes.
For many people, this may be the first time reading about serious concerns over the handling of recordings, as well as the accuracy, integrity and cost of transcripts.
Steps we're taking
Lodged a complaint to the Office of the Australian Information Commissioner (OAIC) about the privacy breach
Collecting experiences to better understand what’s happened and how many Australians may have been affected.
If you were involved in a court matter, tribunal, workplace investigation or government interview, your words may have been mishandled, sent overseas, or returned with serious mistakes.
For many people, this may be the first time reading about serious concerns over the handling of recordings, as well as the accuracy, integrity and cost of transcripts.
Steps we're taking
Lodged a complaint to the Office of the Australian Information Commissioner (OAIC) about the privacy breach
Collecting experiences to better understand what’s happened and how many Australians may have been affected.
How VIQ Solutions became part of
Australia's government and courts systems
Since 2019, VIQ Solutions has provided recording and/or transcription services to at least 13 Australian Government agencies,
including many of Australia's courts and tribunals.
More recently, concerns have been raised not just about transcript accuracy, delays and costs,
but also about how recordings containing sensitive information have been managed.
How VIQ Solutions became part of
Australia's government and courts systems
Since 2019, VIQ Solutions has provided recording and/or transcription services to at least 13 Australian Government agencies,
including many of Australia's courts and tribunals.
More recently, concerns have been raised not just about transcript accuracy, delays and costs,
but also about how recordings containing sensitive information have been managed.
Where have VIQ Solutions services reportedly been used?
Reported organisations include:
The Federal Court of Australia
The Federal Circuit and Family Court of Australia
The South Australian Employment Tribunal
West Australia Department of Justice
Queensland Department of Justice
NSW courts and tribunals
Victorian courts and tribunals
The Attorney-General's Department
The Australian Tax Office
The Australian Securities and Investment Commission
The Department of Defence
The Office of the Special Investigator
Services Australia
The Aged Care Quality and Safety Commission
Future Fund Management Agency
National Emergency Management Agency
The Fair Work Commission
The Office of the Australian Information Commissioner
Pro Services Review
If you have engaged with any of these organisations, record your experience with us.
Anyone connected to a hearing, tribunal matter, workplace investigation or government interview may be affected — not just the parties directly involved. This can include:
If you fall into any of these categories, we'd like to hear from you.
Who may be affected
Anyone connected to a hearing, tribunal matter, workplace investigation or government interview may be affected — not just the parties directly involved. This can include:
If you fall into any of these categories, we'd like to hear from you.
Concerns about VIQ Solutions recordings and transcripts
If you appeared in a court hearing, tribunal, workplace investigation or government interview, you may have experienced issues such as:
🎙️ Recording concerns
📼 Entire hearings were not recorded
🔇 Parts of conversations were difficult to hear, or appeared to be missing
🌏 Processed by overseas agents
🔓 Accessed by unauthorised people
📜 Transcript concerns
📝 Words or statements were inaccurate
🧩 Sentences or sections were missing
⏳ Delays
💸 Costs
Costs, errors or delays can have a significant impact when an official recording or transcript
is relied upon during legal proceedings, appeals or workplace investigations.
Concerns about VIQ Solutions recordings and transcripts
If you appeared in a court hearing, tribunal, workplace investigation or government interview, you may have experienced issues such as:
🎙️ Recording concerns
📼 Entire hearings were not recorded
🔇 Parts of conversations were difficult to hear, or appeared to be missing
🌏 Processed by overseas agents
🔓 Accessed by unauthorised people
📜 Transcript concerns
📝 Words or statements were inaccurate
🧩 Sentences or sections were missing
⏳ Delays
💸 Costs
Costs, errors or delays can have a significant impact when an official recording or transcript
is relied upon during legal proceedings, appeals or workplace investigations.
A government contract. A nationwide failure.
You don't need to know whether VIQ Solutions was involved in your matter to register for updates.
We've brought together key news reporting, parliamentary material and official documents so you can explore the issues for yourself.
Whether you're looking for background information or want to understand why these concerns have been raised, you'll find the most relevant resources below.
Australian media has reported on concerns about court recordings and transcript services, including questions around accuracy, delays, costs, privacy and government contracts.
If you'd prefer to read the source material yourself, we've also gathered official statements and supporting documents that provide additional context.
Key reporting
Background documents & supporting material (resource pack)
We've brought together key news reporting, parliamentary material and official documents so you can explore the issues for yourself.
Whether you're looking for background information or want to understand why these concerns have been raised, you'll find the most relevant resources below.
.
Australian media has reported on concerns about court recordings and transcript services, including questions around accuracy, delays, costs, privacy and government contracts.
If you'd prefer to read the source material yourself, we've also gathered official statements and supporting documents that provide additional context.
Key reporting
Background documents & supporting material (resource pack)
When you rely on an official recording or transcript, you should be able to trust that it's accurate, complete and handled appropriately.
If something about your experience still doesn't sit right, sharing your story could help bring greater clarity to what happened and ensure concerns like yours aren't overlooked.
When you rely on an official recording or transcript, you should be able to trust that it's accurate, complete and handled appropriately.
If something about your experience still doesn't sit right, sharing your story could help bring greater clarity to what happened and ensure concerns like yours aren't overlooked.
Does registering for updates mean I'm joining a class action?
No. Registering allows us to review your experience and keep you informed about any significant developments. If legal action is commenced, you'll be provided with information to decide whether you want to take part.
Is this only about family law matters?
No. While family law transcripts have received significant public attention, we're also interested in experiences involving other courts, tribunals, workplace investigations and government processes where VIQ Solutions may have provided recording or transcription services.
What kinds of concerns are you looking into?
We're looking into a range of reported concerns, including transcript accuracy, recording handling, delays, costs, privacy and how official recordings and transcripts were managed.
What if my matter finished years ago?
You can still share your concerns. Even if your case has concluded, your experience may help us better understand when and where these reported issues occurred.
What if I don't have my transcript, invoice or other documents?
You can still register. You don't need every document on hand. Even partial information helps us understand what's been happening.
How do I access FCFCOA official recordings?
Access to authorised audio recordings is only granted in exceptional circumstances, and requires approval from the relevant Registry Manager.
Step 1: Request access from the Registry Manager
e.g. [email protected]
Be sure to clearly explain why your situation meets the "exceptional circumstances" requirement.
Step 2: Escalate to the Executive Director, National Registrar Operations and Practice
Yes. Your details will only be used in connection with this investigation and won't be shared without your consent. If your matter relates to family law, please also avoid including identifying details about children or other protected persons.
Can Handle My Complaint help me with other issues?
Yes, we specialise in assisting consumers with a wide range of complaints. Lodge your complaint with us here.
VIQ transcripts complaints FAQs
Does registering for updates mean I'm joining a class action?
No. Registering allows us to review your experience and keep you informed about any significant developments. If legal action is commenced, you'll be provided with information to decide whether you want to take part.
Is this only about family law matters?
No. While family law transcripts have received significant public attention, we're also interested in experiences involving other courts, tribunals, workplace investigations and government processes where VIQ Solutions may have provided recording or transcription services.
What kinds of concerns are you looking into?
We're looking into a range of reported concerns, including transcript accuracy, recording handling, delays, costs, privacy and how official recordings and transcripts were managed.
What if my matter finished years ago?
You can still share your concerns. Even if your case has concluded, your experience may help us better understand when and where these reported issues occurred.
What if I don't have my transcript, invoice or other documents?
You can still register. You don't need every document on hand. Even partial information helps us understand what's been happening.
How do I access FCFCOA official recordings?
Access to authorised audio recordings is only granted in exceptional circumstances, and requires approval from the relevant Registry Manager.
Step 1: Request access from the Registry Manager
e.g. [email protected]
Be sure to clearly explain why your situation meets the "exceptional circumstances" requirement.
Step 2: Escalate to the Executive Director, National Registrar Operations and Practice
Yes. Your details will only be used in connection with this investigation and won't be shared without your consent. If your matter relates to family law, please also avoid including identifying details about children or other protected persons.
Can Handle My Complaint help me with other issues?
Yes, we specialise in assisting consumers with a wide range of complaints. Lodge your complaint with us here.
VIQ Solutions complaints
Had a call with a government agency, court hearing or tribunal appearance?
Register for updates
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VIQ Solutions complaints
Had a call with a government agency, court hearing or tribunal appearance?
If you have relied on a court or tribunal transcript, or the underlying audio recording, and are worried about accuracy or delays in receiving them, we want to hear from you. Handle My Complaint is collecting VIQ Solutions complaints from Australians affected by the scandal, including possible data breaches, inaccurate transcripts and other issues.
You have probably never heard of VIQ Solutions. But if you have appeared in a Federal, State or Family Court, called a government department, or been involved in any kind of formal legal or administrative proceeding, there is a strong chance the company has recorded you. And your data may have been breached.
The Silverado engine defects class action is not just about seeking compensation for owners of affected vehicles. It is about ensuring safer vehicles, greater accountability and better protection for Australian consumers.
If you have relied on a court or tribunal transcript, or the underlying audio recording, and are worried about accuracy or delays in receiving them, we want to hear from you. Handle My Complaint is collecting VIQ Solutions complaints from Australians affected by the scandal, including possible data breaches, inaccurate transcripts and other issues.
You have probably never heard of VIQ Solutions. But if you have appeared in a Federal, State or Family Court, called a government department, or been involved in any kind of formal legal or administrative proceeding, there is a strong chance the company has recorded you. And your data may have been breached.
The Silverado engine defects class action is not just about seeking compensation for owners of affected vehicles. It is about ensuring safer vehicles, greater accountability and better protection for Australian consumers.
