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Fluid Edge Themes

July 2026

When Australians woke up on July 8, many were met with silence – no calls, no data, no way to get to work. The Telstra outage that swept the country that morning, affecting everything from transport to Eftpos payments, has since triggered a Senate inquiry and the threat of hefty penalties for the country’s biggest telco.

If you have relied on a court or tribunal transcript, or the underlying audio recording, and are worried about accuracy or delays in receiving them, we want to hear from you. Handle My Complaint is collecting VIQ Solutions complaints from Australians affected by the scandal, including possible data breaches, inaccurate transcripts and other issues.

You have probably never heard of VIQ Solutions. But if you have appeared in a Federal, State or Family Court, called a government department, or been involved in any kind of formal legal or administrative proceeding, there is a strong chance the company has recorded you. And your data may have been breached.