Telco complaints Tag

When Australians woke up on July 8, many were met with silence – no calls, no data, no way to get to work. The Telstra outage that swept the country that morning, affecting everything from transport to Eftpos payments, has since triggered a Senate inquiry and the threat of hefty penalties for the country’s biggest telco.

If the Telstra outage in early July has taught us anything, it’s that a network failure can upend your day in an instant. And telco outages are not unique to any one provider, as Optus customers found out in 2023 and again in 2025.

Want to avoid the need to make telco customer service complaints? While there is no surefire way to prevent issues with your mobile, landline or internet provider, there are steps you can take to help reduce the chances of significant issues.

Australians are fed up with their mobile providers, with the number of people taking telco complaints to the industry ombudsman rising for the third consecutive quarter.