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October 2021

No one likes a whinger, but we all have legitimate complaints from time to time. So what’s the right way to complain?

Before you pick up that phone or send that email, ask yourself how invested you are in making the complaint? Is the $50 watch that isn’t working properly worth spending indefinite hours trying to get your money back? The trade-off between your effort to complain and how much you value the item is what we call the complaining value.

Still want to complain? Here are some do’s and don’ts to ensure a better chance of getting a resolution.

It’s a weekend ritual for thousands of Australians around the country. Heading down to their local hardware store to buy anything from garden tools to a whole new kitchen.

Those home reno stores lure you in with a sausage sizzle out the front and the in-store experts out the back. Once you leave you have a satisfied belly and enough confidence to tackle everything from minor repairs to a full-on renovation.

Worried about your energy bill? You now have more power to do something about it.

As of 1 October 2021, the Federal Government requires energy companies to switch you to a better deal within 48 hours of asking for one.

Prior to this change, companies could take up to three months to switch you over — that’s three months of paying more than you should. With Christmas on the horizon, making a switch now might just put some much-needed extra money into your account.