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Insider Tips

How can we be of service? Let us count the ways. We actually mean service – unlike those who have promised it before and didn’t show up when it counted most. Consider these insider tips your key to consumer affairs.

When Louise* logged in to the Qantas app to check her return flight from a family holiday she was shocked to find the booking was no longer there.

But she was filled with horror when she found out the reason. Her former husband, who has a police-initiated domestic violence order (DVO) in place against him for harassment and stalking, had cancelled them.

Need a new car? Is the thought of paying such a large amount of money for a new set of wheels making you sweat? It might be worth considering a car lease rather than buying your next vehicle.

But leasing isn't for everyone. Before jumping into the driver’s seat, it’s important to ask some key questions to determine if leasing best fits you and your circumstances. Let's give a rundown to find out if leasing a car will work for you.

Are you one of the thousands of Australians affected by Qantas flight cancellations? Forced into a long layover at an international airport? Or hundreds of extra dollars out of pocket after your flight was rescheduled at the last minute?

You would be furious to learn that the national carrier had cancelled those flights well before you booked. Or that even if you had booked a real flight, rather than a ‘ghost’ one, Qantas delayed telling you that it had cancelled your flight for an average of 18 days.

With everything from fuel, utility, to grocery bills rising constantly, Australians are watching their pennies – cutting back on luxuries, leaving heaters off, adding more blankets in winter, and catching the bus instead of driving.

But food isn't just another bill—it's a necessity. We have to eat, ideally healthily - shunning fast food and snacks in favour of fruit and vegetables, lean meat and seafood. But with food prices increasing an average of eight percent a year (many items have risen a lot more), the grocery bill is taking a bigger and bigger slice out of household budgets each week.

If you’re a serious collector, chances are you’re not prepared to part with anything in your possession without good reason.

But what if you found out something that’s been gathering dust on top of a shelf or hidden in boxes under the stairs was highly collectible and therefore valuable? Perhaps it’s the coin or stamp collection you started when you were a kid and abandoned when you discovered the Xbox?