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Insider Tips

How can we be of service? Let us count the ways. We actually mean service – unlike those who have promised it before and didn’t show up when it counted most. Consider these insider tips your key to consumer affairs.

Struggling to juggle all your bills? Falling behind on your rent or mortgage payments? You may benefit from financial counselling.

We seek advice from the experts for all kinds of things in our lives – from health to education and everything in between, so you shouldn’t be embarrassed about asking for assistance in an area integral to your wellbeing.

Financial counsellors can help you navigate a very stressful time. But who exactly are these professionals? What role do they play in helping you regain control of your financial health? Let's delve deeper into understanding the invaluable support they can provide.

Feeling the sting of yet another surging power bill? There is some relief on the way – providing you meet the eligibility criteria.

Handing down the Federal Budget on 9 May, Treasurer Jim Chalmers said more than five million households would have up to $500 deducted from their power bills in the next financial year through the Energy Bill Relief Fund.

But are you one of them?

Picture this: It's the end of the month, and you're anxiously waiting for your next paycheck. An unexpected expense throws your budget off balance, and you're desperate for a solution. Enter the payday loan, seemingly a saving grace in your time of need, promising immediate relief.

When we find ourselves in financial strife, it's tempting to look for a short-term fix – sometimes it’s payday loans; other times it’s through wage advance apps. But whichever you choose, it can cost you big time.

Qantas proudly sells itself as “the spirit of Australia” but if that’s the case the spirit is not happy. According to the Australian Competition and Consumer Commission (ACCC), Qantas received the highest number of complaints of any airline in the 2022 financial year. Most grievances related to service issues, such as flight delays and long wait times to speak with customer service agents.

Hyundai and Kia are facing two class action lawsuits in Australia over allegations that the car manufacturers sold cars with potentially faulty engines that breached Australian consumer law. The lawsuits come after a series of recalls and safety concerns in Australia over the past few years.

On 15 February 2023, law firm Johnson Winter Slattery filed lawsuits against Hyundai and Kia, claiming that vehicles sold since 2011 were fitted with defective engines that violate Australian consumer law.