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Insider Tips

How can we be of service? Let us count the ways. We actually mean service – unlike those who have promised it before and didn’t show up when it counted most. Consider these insider tips your key to consumer affairs.

I want to welcome you to the Two Hoots Tribe - our new community where we are harnessing consumers’ voices to improve products and services.

We all purchase products and services on a daily basis. As we go about our day, using these products and services, often we encounter questions and issues. When this happens, we want to reach out to somebody for help.

COVID has made us appreciate how important it is to care for our health. At the start of the lockdown, restrictions meant we had to cancel our checkups. Now, we are making bookings for our vaccine injections. It is also that time of year when the price of Private Health Insurance increases. You are probably wondering how the latest changes will affect you and your family.

The use of Buy Now, Pay Later (BNPL) services like Afterpay and Zip are gaining in popularity. After many years of debate, BNPL is still not considered a loan and there are no laws to protect customers. Instead of laws, a Code of Conduct created by the industry for the industry has been released in Australia. We examine the mechanics of these guidelines, what it means for your purchasing power and the things you can do to prevent mishaps.

Checking our card statements should be an easy and hassle-free process, but what if a transaction you see surprises you? The suspicious amount might be a low value ride-share transaction you do not recognise. Or it might be a seriously large purchase that you know you definitely did not buy. Either way, your heart will skip a beat when you realise you have been stung by credit card fraud.

Our confidence and skills with online shopping are improving every day, which means we’re becoming more adventurous with our purchases. Clothes, snacks, bath essentials, shoes, whatever it is we’re looking for, there's surely an online store selling it. But, what can we do if the product we bought was actually a knock-off?