Our homes are supposed to be a safe haven; even when we are renting. And we want to feel relaxed and stress-free in our abodes.
I want to welcome you to the Two Hoots Tribe - our new community where we are harnessing consumers’ voices to improve products and services.
We all purchase products and services on a daily basis. As we go about our day, using these products and services, often we encounter questions and issues. When this happens, we want to reach out to somebody for help.
COVID has made us appreciate how important it is to care for our health. At the start of the lockdown, restrictions meant we had to cancel our checkups. Now, we are making bookings for our vaccine injections. It is also that time of year when the price of Private Health Insurance increases. You are probably wondering how the latest changes will affect you and your family.
Easter is just around the corner and like always, we are here to make your life easier. Like you, we have been working hard all year and we are excited for a chance to relax and enjoy the break with our loved ones. We want you to have an enjoyable holiday, so we have done the research into Covid-friendly fun for you!
As consumers, we subscribe to different services and purchase various products all the time. We consume electricity, pay rent or mortgages, subscribe to mobile and internet plans. And we have our credit cards or Buy Now, Pay Later services for online and in-store shopping. Sometimes things go wrong and that's where Handle My Complaint comes in.
The use of Buy Now, Pay Later (BNPL) services like Afterpay and Zip are gaining in popularity. After many years of debate, BNPL is still not considered a loan and there are no laws to protect customers. Instead of laws, a Code of Conduct created by the industry for the industry has been released in Australia. We examine the mechanics of these guidelines, what it means for your purchasing power and the things you can do to prevent mishaps.
Moving is a life-event we all experience, with over one third of Australians having moved in the past 5 years. It's time-consuming, tiring, and rarely described as fun, however, it usually leads to a positive result. If you need help on moving day, hiring quality movers to help is key to having a positive move experience.
Knock-offs have been around forever. However, we are seeing more fake products being made and sold around the globe. So does that mean that fakes are getting better or worse for quality and safety? And what is so appealing about fake products anyway?
Checking our card statements should be an easy and hassle-free process, but what if a transaction you see surprises you? The suspicious amount might be a low value ride-share transaction you do not recognise. Or it might be a seriously large purchase that you know you definitely did not buy. Either way, your heart will skip a beat when you realise you have been stung by credit card fraud.
Our confidence and skills with online shopping are improving every day, which means we’re becoming more adventurous with our purchases. Clothes, snacks, bath essentials, shoes, whatever it is we’re looking for, there's surely an online store selling it. But, what can we do if the product we bought was actually a knock-off?