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Insider Tips

How can we be of service? Let us count the ways. We actually mean service – unlike those who have promised it before and didn’t show up when it counted most. Consider these insider tips your key to consumer affairs.

Telemarketers are more annoying than ever!  These pesky salespeople all day and night, hawking their wares (no, we do not want to sign up for your long distance plan). We thought we'd put together a series of 5 30-60 second videos explaining your rights and how to get on to the Australian Government DO NOT CALL register.

If you find your iPhone 5 runs out of juice too quickly, Apple has a fix. Well, maybe they have a fix.

Apple has admitted their iPhone 5 battery is faulty. Yay for Apple. And they have been replacing some batteries.

Unfortunately customers have complained to us that Apple won’t replace their iPhone 5 battery even though their phone doesn’t last a day.

According to Apple, the problem affects only a very small percentage of phones, which they claim can be identified from a phone’s serial number. We believe the problem is more widespread than only a few phones. As a result, customers are missing out on value for money.

This is part 2 in our series on fighting back against unsolicited salespeople.

Ever wondered why pesky salespeople keep going door-to-door, time after time, often only to have the door slammed in their face? You might imagine this as akin to banging your head against the wall.

The simple truth about door-to-door sales is that it can be highly effective given the right person and circumstances. Take Joe Ades, the man who made millions selling potato peelers on the street:

What does it take to get a refund on your bus fare? Not even a crash apparently.

On March 16th, a Brisbane City Council bus was involved in an accident on Logan Road heading towards Mt Gravatt at around 8 am. Janelle, the mother of one 12-year-old passenger rang Translink to ask for a fare adjustment for the $10 fare charged as passengers were hurried off the bus before they could end the trip.

Your date is gorgeous. You are having an amazing time. The atmosphere is perfect.

Then, you notice the meal you ordered isn't exactly what you wanted – it's too cold, it's raw or it just doesn't taste good.

You come to a decision point: speak up and ruin the atmosphere, or keep to yourself and preserve the unfolding relational magic?

Walking this fine line could be the difference between a good night kiss and a “Please lose my number.” Next time your caught in this culinary conundrum, walk yourself through our date complaint checklist:

As iPhone 5 owners are scrambling to find a solution for their dying batteries, we started to wonder what's true and what's not true about mobile phones and their batteries.

Your phone's specs may say your phone gets hours and hours of talk time, but in reality the life of your battery never seems to live up to its expectations. Are you doing something right? Are you doing something wrong? You'll never know if you believe the myths we've listed below.

Who doesn't love a freebie? Whether it's a friend offering a slice of used-goods heaven or a garage-sale orphan looking for a happy home, second-hand goods are quite a tantalising offer for thrifty shoppers.

Free things may give you a lot more than you bargained for (and that's not always a good thing). If you're looking to save a little money, you'll do well to think twice before snagging these used or cheap products.

Here's our top 5 free things where the initial save can cost you more in the long run.

We’ve all experience life coming to a screeching halt when our mobile phone battery has gone flat at the worst time possible. To help with this modern day disaster, we've searched the techosphere to find these 6 easy ways of ensuring all your must-have apps are available to you 24 x 7.

Of course, there are situations like Apple's current iPhone 5 disaster where you can't do anything to prolong the life of your battery because the battery itself was defective from the start. If you've got an iPhone 5 with a dodgy battery, you need to sign up to our campaign to get Apple to replace the faulty battery for FREE. Fill out a simple form and we'll do the rest on your behalf. With your help, we will urge Apple to do something about the shoddy battery life we've seen in iPhones and in the new Apple Watch.

Your dryer is one of the greediest appliances in your home. Aside from your refrigerator, it guzzles electricity faster than every other appliance in your household.

With about two out of every 10 Australians unable to pay their electric bill at least once a year because they can't afford it, it's about time you said “Adios!” to the electrical dryer and opt for the healthier, cheaper option of line-drying your clothes.

Easter means higher prices thanks in part to public holiday surcharges. If you're in the midst of making holiday plans, there is some good news. Wotif has dumped its $5.50 'booking fee'. It has also dropped the $16.95 charge for flights with full-service airlines and flights with low-cost carriers now attract a reduced fee of $9.95. How lucrative are these surcharges for companies? It's expected consumers could save as much as $20 million a year from these changes made by Wotif.

But surcharges have gone beyond public holidays. There’s airlines – 'fuel surcharge', room service – 'delivery charge', taxis – 'booking fee', restaurants and cafes – 'cakeage', 'corkage' and a surcharge for a 'group booking'. Even a concert ticket purchase comes complete with booking and ticketing fees. I’m sure you’ve got a few more of your favourites to add to the list!

So, what’s happened over the last decade that has seen surcharges become so prevalent in our daily lives? Is this a trend set to continue in the future?