Are you one of the millions of Australians affected by the Optus outage? Are you wondering if it’s worth your time and effort to put in a claim for compensation?
The good news is, yes, it is - despite what you might be hearing from Optus. And we can help you do it with the minimum of fuss.
It’s that familiar feeling in the lead-up to the launch of the latest and (if advertising is to be believed) greatest smartphone ever to come on the market.
You look at the one in your hand, the one that has done its job very well for the past year. And suddenly, it doesn’t seem so appealing.
The world moves fast, but the internet often doesn’t. If you’re one of the two million Australians whose internet speed is slower than a wet weekend, you’ll no doubt be pleased to hear this big tech update: you can now upgrade to full-fibre. But there’s a catch.
And it’s not the only news you should be across in the tech world. Let’s take a look at some of the changes worth wrapping our heads around.
We’ve all received one. Chances are, most of you have received more than you can count. Spam calls and texts are insidious. Many of us just find them irritating and delete them or refuse to answer phone numbers we don’t recognise.
But invariably, these spam calls and texts are also scams.
If you’re with Optus, chances are you have bigger concerns about your mobile plan than how to slice dollars off the next bill.
The telco is under pressure after it revealed that hackers had stolen data, including names, birth dates, passport and Medicare details, from about 10 million past and present Optus customers, putting them at risk of identity theft and fraud.
A mobile phone camera at our ready disposal compels many of us to capture and share our life moments, even the no-so-great ones. No longer reserved only for happy snaps, such as family portraits, sunsets and visits with exotic animals, a mobile phone camera can capture your best evidence when things go wrong.
Take Mr Jonathan Kearins recent holiday for example. After researching on the internet, he booked and paid for a romantic holiday at a 4-star resort described as ‘newly opened’ and ‘luxurious’ on Thailand’s renowned Phi Phi Island. What greeted Mr Kearins and his girlfriend upon arrival however, fell way short of the idyllic accommodation described on the internet booking website.
With the average Australian signing up for a 24 month phone contract, it is fairly reasonable to expect that their phone will be protected for the duration of that period. Luckily this is now true in Australia thanks to a decision by Aussie regulator, the Australian Competition and Consumer Commission (ACCC).
The determination by the ACCC signals and end to Apple's global 1 year consumer guarantee in Australia.
The simple truth behind the now free extended warranty is that customers are buying a product they should expect to last 2 years. Jo Ucukalo, consumer expert and CEO of Handle My Complaint explains that by signing a 24 month contact customers are committing to a single brand for 2 years. Brands ought to commit to their customers in return.
This article is part 2 in a series on household tips
Competition is heating up in the telco space and with Virgin Mobile recently announcing data roll over for mobile plans a move that is sure to force the hand of other providers.
With mobile phone plans costing Australian's more than ever, we've pulled together a list of household tips to save on mobile phone bills, which we found could save us up to 20% on our current plans.
Telemarketers are more annoying than ever! These pesky salespeople all day and night, hawking their wares (no, we do not want to sign up for your long distance plan). We thought we'd put together a series of 5 30-60 second videos explaining your rights and how to get on to the Australian Government DO NOT CALL register.
As iPhone 5 owners are scrambling to find a solution for their dying batteries, we started to wonder what's true and what's not true about mobile phones and their batteries.
Your phone's specs may say your phone gets hours and hours of talk time, but in reality the life of your battery never seems to live up to its expectations. Are you doing something right? Are you doing something wrong? You'll never know if you believe the myths we've listed below.