With the average Australian signing up for a 24 month phone contract, it is fairly reasonable to expect that their phone will be protected for the duration of that period. Luckily this is now true in Australia thanks to a decision by Aussie regulator, the Australian Competition and Consumer Commission (ACCC).
The determination by the ACCC signals and end to Apple's global 1 year consumer guarantee in Australia.
The simple truth behind the now free extended warranty is that customers are buying a product they should expect to last 2 years. Jo Ucukalo, consumer expert and CEO of Handle My Complaint explains that by signing a 24 month contact customers are committing to a single brand for 2 years. Brands ought to commit to their customers in return.
If you find your iPhone 5 runs out of juice too quickly, Apple has a fix. Well, maybe they have a fix. Apple has admitted their iPhone 5 battery is faulty. Yay for Apple. And they have been replacing some batteries. Unfortunately customers have complained to us that Apple won’t replace their iPhone 5 battery even though their phone doesn’t last a day. According to Apple, the problem affects only a very small percentage of phones, which they claim can be identified from a phone’s serial number. We believe the problem is more widespread than only a few phones. As a result, customers are missing out on value for money.