Here’s why Australians get a free 2 year warranty on their Apple products
With the average Australian signing up for a 24 month phone contract, it is fairly reasonable to expect that their phone will be protected for the duration of that period. Luckily this is now true in Australia thanks to a decision by Aussie regulator, the Australian Competition and Consumer Commission (ACCC).
The determination by the ACCC signals and end to Apple's global 1 year consumer guarantee in Australia.
The simple truth behind the now free extended warranty is that customers are buying a product they should expect to last 2 years. Jo Ucukalo, consumer expert and CEO of Two Hoots explains that by signing a 24 month contact customers are committing to a single brand for 2 years. Brands ought to commit to their customers in return.
What this guarantee covers:
- Apple products including the iPad, iPhone, MacBook and iMac
- Non-Apple products sold-in store such as their Beats headphone line
Be wary of:
- Extended warranties (since you are guaranteed a 2 years anyway)
- The cost of the item (since this makes a difference to the duration of your warranty)
- $400 iPad (2 years warranty)
- $900 fridge (5 years warranty)
- $8,000 TV (10 years warranty)
- Major fault: the customer decides whether they want a repair, replacement or refund
- Minor fault: the retailer or manufacturer decides whether to repair, replace or refund
Have you taken advantage of the 2 year warranty on Apple products? Let us know in the comments below.