Twitter
Facebook
Youtube

Fluid Edge Themes

Insider Tips

How can we be of service? Let us count the ways. We actually mean service – unlike those who have promised it before and didn’t show up when it counted most. Consider these insider tips your key to consumer affairs.

This article is part 2 in a series on household tips Competition is heating up in the telco space and with Virgin Mobile recently announcing data roll over for mobile plans a move that is sure to force the hand of other providers. With mobile phone plans costing Australian's more than ever, we've pulled together a list of household tips to save on mobile phone bills, which we found could save us up to 20% on our current plans.

Sexist? Funny? Or bad timing? On the heels of International Women's Day, an Indonesia sportswear company, Salvo Sports, has issued an public apology for its sexist washing label causing a scandal on social media. The 'offending' washing instructions “Give this jersey to your woman. It’s her job.” appear on Indonesia Super League team, Pusamania Borneo, shirts. The official response from Salvo was also less than ideal, with Salvo tweeting:

“The message is simple. Instead of doing it the wrong way, you might as well give it to a lady because they are more capable.”
Not all companies ride their mistakes down hill, here are some amazing mistakes and apologies that turned to strengths for these well-known businesses:

Supermarkets employ a range of ‘buy more’ strategies including bulk purchase deals, reward programs and mood music. Shoppers can save money and avoid temptation simply by being aware of the strategies supermarkets use to encourage spending.

Supermarkets have done their research, they know that store layout and product placement are key to encouraging shoppers to buy more of certain products. There is a reason staple items such as bread and milk are at opposite ends of the supermarket. But it goes beyond that, flowers and baked goods are often found at the supermarket’s entry as things that smell good put us in a good mood and we’re likely to buy more.

Fake online reviews have become such a menace that the UK Government has launched an investigating into online review sites to check if the information posted is 'genuine, relevant and trustworthy'. It's estimated that 81 percent of UK consumers read customer reviews or ratings and 47 percent read blogs to help make purchasing decision. Businesses have wised up to the importance of online reviews and some – not all – encourage friends or hire strangers to write reviews about they're product without actually trying it. In fact, a study by Harvard Business School showed 16 percent of Yelp's restaurant reviews were fake. We've compiled a list of five classic signs of fake reviews to help you make the best decision for your next purchase.

Telemarketers are more annoying than ever!  These pesky salespeople call day and night, hawking their wares (no, we do not want to sign up for your long distance plan). We thought we'd put together a series of 5 30-60 second videos explaining your rights and how to get on to the Australian Government DO NOT CALL register.

If you find your iPhone 5 runs out of juice too quickly, Apple has a fix. Well, maybe they have a fix. Apple has admitted their iPhone 5 battery is faulty. Yay for Apple. And they have been replacing some batteries. Unfortunately customers have complained to us that Apple won’t replace their iPhone 5 battery even though their phone doesn’t last a day. According to Apple, the problem affects only a very small percentage of phones, which they claim can be identified from a phone’s serial number. We believe the problem is more widespread than only a few phones. As a result, customers are missing out on value for money.

This is part 2 in our series on fighting back against unsolicited salespeople.

Ever wondered why pesky salespeople keep going door-to-door, time after time, often only to have the door slammed in their face? You might imagine this as akin to banging your head against the wall.

The simple truth about door-to-door sales is that it can be highly effective given the right person and circumstances. Take Joe Ades, the man who made millions selling potato peelers on the street:

What does it take to get a refund on your bus fare? Not even a crash apparently. On March 16th, a Brisbane City Council bus was involved in an accident on Logan Road heading towards Mt Gravatt at around 8 am. Janelle, the mother of one 12-year-old passenger rang Translink to ask for a fare adjustment for the $10 fare charged as passengers were hurried off the bus before they could end the trip.

Your date is gorgeous. You are having an amazing time. The atmosphere is perfect. Then, you notice the meal you ordered isn't exactly what you wanted – it's too cold, it's raw or it just doesn't taste good. You come to a decision point: speak up and ruin the atmosphere, or keep to yourself and preserve the unfolding relational magic? Walking this fine line could be the difference between a good night kiss and a “Please lose my number.” Next time your caught in this culinary conundrum, walk yourself through our date complaint checklist: