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Insider Tips

How can we be of service? Let us count the ways. We actually mean service – unlike those who have promised it before and didn’t show up when it counted most. Consider these insider tips your key to consumer affairs.

Having trouble getting the dealership to take your car troubles seriously? Is the manufacturer giving you the runaround?

It’s easy to feel like you’re a voice in the wilderness when you’re being shunted from dealer to manufacturer and back again, each blaming the other – or you – for the vehicle’s faults.

Handle My Complaint CEO Jo Ucukalo says it’s an effective tactic, as most consumers simply give up.

With groceries costing more than ever, at the very least, you would expect to get what you paid for.

But the food we buy isn’t always what it says on the packaging. Whether it’s cheap olive oil sold as extra virgin, beef passed off as veal, or drinks watered down, food fraud is more prevalent than you might think.

Have you heard about PayID scams? Perhaps you or a friend have fallen foul of the electronic payment system?

More than 18 million Australians have signed up to use PayID since its launch six years ago. The attraction is simple: it’s easy to use, free, and money is transferred quickly – whether you’re paying or being paid. The unique identifier (the ID part) is linked to your bank account and you only need a mobile number or email (and an ABN or CBN if you’re a business) to send and receive money.

The Australian Banking Association maintains it’s one of the most important steps customers can take to prevent scams, but the mobile-friendly service hasn’t been immune to scammers. Even the tech-savvy younger generation - least likely to be caught in other financial scams - has been caught out.

Online platforms such as Facebook Marketplace and Gumtree are popular hunting grounds for PayID scams.