June 2025

Have you bought grocery items that have gone off well before the expiry date? Been charged more at the checkout for an item marked much cheaper on the shelves? Or had your online supermarket order cancelled without explanation? These are all good reasons to know how to make a complaint against a supermarket.

Australian shoppers have been complaining for many years about the rising cost of groceries, but they are also far from happy about how they are treated at supermarkets. We receive more complaints about supermarket customer service than we do prices.

When most of us are forking out more than 20 percent of our weekly income for groceries, we expect to get value for money and good service. But given the volume of supermarket complaints, it’s clear many Australians don’t feel they are receiving either.