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David Jones Complaints

Let us resolve your David Jones complaint

It only takes 2 minutes to get our experts started on your complaint

David Jones logo

David Jones Complaints

Let us resolve your David Jones complaint

It only takes 2 minutes to get our experts started on your complaint

About David Jones

David Jones is a historic Australian department store that has been operating since 1838, making it the world’s longest-running department store. Acquired by Woolworths Holdings Limited in 2014, it offers a wide range of products from popular brands across fashion, beauty, home, electronics, designer items, and more. Despite its longstanding place in Australians' hearts, some customers have reported issues with stock availability, product quality, delivery, and customer service. If you have a complaint, you can visit a local David Jones store, contact their support team by phone, or via post.

The best way to resolve David Jones complaints

Products & Services

    • Retail items
    • Online shopping
    • Mobile shopping app
    • Gift Cards
    • Store services
    • Virtual services
    • Corporate gifting services
    • GlamCorner
    • Delivery services
    • Click and collect
    • Refunds, returns and exchanges

About David Jones

David Jones is a historic Australian department store that has been operating since 1838, making it the world’s longest-running department store. Acquired by Woolworths Holdings Limited in 2014, it offers a wide range of products from popular brands across fashion, beauty, home, electronics, designer items, and more. Despite its longstanding place in Australians' hearts, some customers have reported issues with stock availability, product quality, delivery, and customer service. If you have a complaint, you can visit a local David Jones store, contact their support team by phone, or via post.

Products & Services

    • Retail items
    • Online shopping
    • Mobile shopping app
    • Gift Cards
    • Store services
    • Virtual services
    • Corporate gifting services
    • GlamCorner
    • Delivery services
    • Click and collect
    • Refunds, returns and exchanges

Common David Jones complaints

Product quality concerns icon

Product quality concerns

Unavailability of stock icon

Unavailability of stock

Delayed deliveries icon

Delayed deliveries

Retail customer service issues icon

Customer service issues

Common David Jones complaints

Product quality concerns icon

Product quality concerns

Unavailability of stock icon

Unavailability of stock

Delayed deliveries icon

Delayed deliveries

Retail customer service issues icon

Customer service issues

David Jones contact details

Mail pink

David Jones mailing address

David Jones Customer Care, Level 21-22,
Melbourne Quarter Two, 697 Collins Street,
Docklands, VIC 3008

Phone pink

David Jones phone number

Call 133 357 from Australia (Monday to Friday, 9:00am - 5:00pm / Saturday to Sunday, 10:00am - 4:00pm AEST).

socmed pink

David Jones social media

Contact David Jones through their
Facebook page, Instagram page, or Twitter profile.

Form pink

David Jones complaint form

Provide us this information.

Policy pink

David Jones complaint policy

Provide us this information.

complaint process pink (1)

David Jones complaint process

Provide us this information.

David Jones contact details

Mail pink

David Jones mailing address

David Jones Customer Care, Level 21-22, Melbourne Quarter Two, 697 Collins Street, Docklands, VIC 3008

Phone pink

David Jones phone number

Call 133 357 from Australia (Monday to Friday, 9:00am - 5:00pm / Saturday to Sunday, 10:00am - 4:00pm AEST).

socmed pink

David Jones social media

Contact David Jones through their Facebook page, Instagram page, or Twitter profile.

Form pink

David Jones complaint form

Provide us this information.

Policy pink

David Jones complaint policy

Provide us this information.

complaint process pink (1)

David Jones complaint process

Provide us this information.

How to complain to David Jones

Reach out to David Jones

If you’re experiencing issues with a product or service from David Jones, start by contacting the store where you made the purchase. Be clear about the problem and the outcome you’re hoping for. Provide any supporting evidence to strengthen your case.

Request further action

If the store isn’t able to resolve your complaint, reach out to the David Jones Customer Care team by phone or post. Let them know how your initial complaint was handled and explain how they can assist further.

OR Lodge your complaint with Handle My Complaint

Let Handle My Complaint take care of your David Jones complaint. Our simple, user-friendly process saves you time and effort, and we’ll work to help you achieve a fair resolution.

How to complain to David Jones

Reach out to David Jones

If you’re experiencing issues with a product or service from David Jones, start by contacting the store where you made the purchase. Be clear about the problem and the outcome you’re hoping for. Provide any supporting evidence to strengthen your case.

Request further action

If the store isn’t able to resolve your complaint, reach out to the David Jones Customer Care team by phone or post. Let them know how your initial complaint was handled and explain how they can assist further.

OR Lodge your complaint with Handle My Complaint

Let Handle My Complaint take care of your David Jones complaint. Our simple, user-friendly process saves you time and effort, and we’ll work to help you achieve a fair resolution.

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint to ensure it's strong before submission

You choose

2. You choose

Approve or reject the
company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint
to ensure it's strong before submission

You choose

2. You choose

Approve or reject the company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed