Belong Mobile offers a range of mobile data and internet plans on the Telstra network, providing simple, affordable options for Australians. They promise reliable coverage and high security for users on the go. However, some customers report issues with signal dropouts, slow internet speeds, and service reconnections. If you have a complaint with Belong, you can contact them by phone or post.
Belong Mobile offers a range of mobile data and internet plans on the Telstra network, providing simple, affordable options for Australians. They promise reliable coverage and high security for users on the go. However, some customers report issues with signal dropouts, slow internet speeds, and service reconnections. If you have a complaint with Belong, you can contact them by phone or post.
Belong’s complaint process encourages customers to reach out with a phone call or via post. Include all relevant details to help resolve your complaint quickly. You’ll receive an acknowledgment and an estimated timeframe for resolution.
Escalation options
Belong aims to resolve complaints within 15 business days. Your Complaints Case Manager will keep you informed throughout. If you’re not satisfied with the resolution, you can escalate the matter to the next level of management. They will inform you of the internal escalation outcome within five business days, or two days for urgent issues.
OR Make things easier with Handle My Complaint
Skip the hassle of handling your Belong complaint alone – let Handle My Complaint advocate for you. With us on your side, you can be confident that your complaint will reach the right people to take action, and we’ll work toward achieving the outcome you’re looking for.
Belong’s complaint process encourages customers to reach out with a phone call or via post. Include all relevant details to help resolve your complaint quickly. You’ll receive an acknowledgment and an estimated timeframe for resolution.
Escalation options
Belong aims to resolve complaints within 15 business days. Your Complaints Case Manager will keep you informed throughout. If you’re not satisfied with the resolution, you can escalate the matter to the next level of management. They will inform you of the internal escalation outcome within five business days, or two days for urgent issues.
OR Make things easier with Handle My Complaint
Skip the hassle of handling your Belong complaint alone – let Handle My Complaint advocate for you. With us on your side, you can be confident that your complaint will reach the right people to take action, and we’ll work toward achieving the outcome you’re looking for.
