Felix is an Australian SIM-only telco owned by TPG, offering subscription plans for data, calls, and texts. They operate on the Vodafone 5G/4G network, which covers around 24 million Australians. Felix stands out for being carbon neutral and powered by 100% renewable energy. However, some customers report issues with slow internet speeds, frequent outages, and challenges with customer support. If you have a Felix complaint, you can reach out to them by phone, post or online form.
Felix is an Australian SIM-only telco owned by TPG, offering subscription plans for data, calls, and texts. They operate on the Vodafone 5G/4G network, which covers around 24 million Australians. Felix stands out for being carbon neutral and powered by 100% renewable energy. However, some customers report issues with slow internet speeds, frequent outages, and challenges with customer support. If you have a Felix complaint, you can reach out to them by phone, post or online form.
If you’re not happy with a Felix product or service, reach out to them by phone, post, or their online form. Include any relevant details and supporting evidence. Felix will contact you within two business days with a reference number for your complaint.
Investigation and next steps
Felix’s complaint policy aims to resolve issues within 15 business days. If your complaint isn’t resolved quickly, you can escalate it to a Care Team supervisor, who will handle further investigation and management.
OR Let Handle My Complaint help
Let us take care of your Felix Mobile complaint! When you lodge with Handle My Complaint, we’ll ensure your case is presented effectively and advocate for the best possible outcome.
If you’re not happy with a Felix product or service, reach out to them by phone, post, or their online form. Include any relevant details and supporting evidence. Felix will contact you within two business days with a reference number for your complaint.
Investigation and next steps
Felix’s complaint policy aims to resolve issues within 15 business days. If your complaint isn’t resolved quickly, you can escalate it to a Care Team supervisor, who will handle further investigation and management.
OR Let Handle My Complaint help
Let us take care of your Felix Mobile complaint! When you lodge with Handle My Complaint, we’ll ensure your case is presented effectively and advocate for the best possible outcome.
