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Myer Complaints

Let us resolve your Myer complaint

It only takes 2 minutes to get our experts started on your complaint

Myer Complaints

Let us resolve your Myer complaint

It only takes 2 minutes to get our experts started on your complaint

About Myer

Myer is an Australian mid-range to upscale department store chain. It is one of Australia’s largest department store groups offering a wide range of products including clothing, cosmetics, homeware, and electrical goods. Myer also runs the MYER one loyalty program, where customers earn reward points on purchases, which can be converted into reward cards. Despite its strong reputation, Myer has received complaints from customers regarding certain products and services. If you have a concern, you can reach out directly to Myer's Experience Centre by phone for assistance.

The best way to resolve Myer complaints

Products & Services

    • Myer one
    • Retail items
    • Online shopping
    • Mobile shopping app
    • Delivery services
    • Store services
    • Beauty services
    • Returns and exchanges
    • Gift cards
    • Gift registry
    • Afterpay
    • Click and Collect

About Myer

Myer is an Australian mid-range to upscale department store chain. It is one of Australia’s largest department store groups offering a wide range of products including clothing, cosmetics, homeware, and electrical goods. Myer also runs the MYER one loyalty program, where customers earn reward points on purchases, which can be converted into reward cards. Despite its strong reputation, Myer has received complaints from customers regarding certain products and services. If you have a concern, you can reach out directly to Myer's Experience Centre by phone for assistance.

Products & Services

    • Myer one
    • Retail items
    • Online shopping
    • Mobile shopping app
    • Delivery services
    • Store services
    • Beauty services
    • Returns and exchanges
    • Gift cards
    • Gift registry
    • Afterpay
    • Click and Collect

Common Myer complaints

Delayed deliveries icon

Delayed deliveries

False advertising or misleading promos

False advertising / promos

Online transaction issues icon

Online transaction issues

Hard to claim refunds/ denied refunds icon

Hard to return or refund items

Common Myer complaints

Delayed deliveries icon

Delayed deliveries

False advertising or misleading promos

False advertising / promos

Online transaction issues icon

Online transaction issues

Hard to claim refunds/ denied refunds icon

Hard to return or refund items

Myer contact details

Mail pink

Myer mailing address

Provide us this information.

Phone pink

Myer phone number

Call 13 69 37 from Australia
(Monday to Friday, 9:00am - 6:00pm /
Saturday to Sunday, 10:00am - 5:00pm AEST)

socmed pink

Myer social media

Contact Myer through their
Facebook page, Instagram page or X profile.

Form pink

Myer complaint form

Provide us this information.

Policy pink

Myer complaint policy

Provide us this information.

complaint process pink (1)

Myer complaint process

Provide us this information.

Myer contact details

Mail pink

Myer mailing address

Provide us this information.

Phone pink

Myer phone number

Call 13 69 37 from Australia
(Monday to Friday, 9:00am - 6:00pm /
Saturday to Sunday, 10:00am - 5:00pm AEST)

socmed pink

Myer social media

Contact Myer through their
Facebook page, Instagram page or X profile.

Form pink

Myer complaint form

Provide us this information.

Policy pink

Myer complaint policy

Provide us this information.

complaint process pink (1)

Myer complaint process

Provide us this information.

How to complain to Myer

Myer Concierge

Myer’s Concierge is a Virtual Assistant available 24/7 to answer your questions and assist with tasks like order tracking and returns. To start chatting, simply visit their Contact Us page and click the black chat icon in the bottom-left corner of your screen.

Contact Myer Directly

You can also reach out to Myer’s Experience Centre to speak directly with a team member over the phone. When contacting them, clearly explain your issue and, if possible, keep your receipts handy for quicker assistance.

Or Lodge your issue with Handle My Complaint

Avoid the hassle and let Handle My Complaint take care of your Myer issue. We’ll help you gather all the necessary details and formally lodge your complaint on your behalf. Our experts are committed to helping you achieve a fair resolution.

How to complain to Myer

Myer Concierge

Myer’s Concierge is a Virtual Assistant available 24/7 to answer your questions and assist with tasks like order tracking and returns. To start chatting, simply visit their Contact Us page and click the black chat icon in the bottom-left corner of your screen.

Contact Myer Directly

You can also reach out to Myer’s Experience Centre to speak directly with a team member over the phone. When contacting them, clearly explain your issue and, if possible, keep your receipts handy for quicker assistance.

Or Lodge your issue with Handle My Complaint

Avoid the hassle and let Handle My Complaint take care of your Myer issue. We’ll help you gather all the necessary details and formally lodge your complaint on your behalf. Our experts are committed to helping you achieve a fair resolution.

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint to ensure it's strong before submission

You choose

2. You choose

Approve or reject the
company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint
to ensure it's strong before submission

You choose

2. You choose

Approve or reject the company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed