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Alinta Energy Complaints

Let us resolve your Alinta Energy complaint

It only takes 2 minutes to get our experts started on your complaint

Alinta Energy logo

Alinta Energy Complaints

Let us resolve your Alinta Energy complaint

It only takes 2 minutes to get our experts started on your complaint

About Alinta Energy

Alinta Energy is a major electricity provider with power stations across Australia and New Zealand. Starting as Western Australia’s largest residential gas retailer, they now supply electricity and gas to over 1.1 million homes and businesses across the country. Despite their wide reach, some customers have reported issues such as billing problems, difficulties applying for financial hardship support, trouble accessing online accounts, and poor technical support. If you’re facing any of these challenges, you can lodge an Alinta Energy complaint, call their customer service team or use their online form.

The best way to resolve Alinta Energy complaints

Products & Services

    • Residential electricity plans
    • Residential gas plans
    • Small business electricity plans
    • Small business gas plans
    • Commercial energy plans

About Alinta Energy

Alinta Energy is a major electricity provider with power stations across Australia and New Zealand. Starting as Western Australia’s largest residential gas retailer, they now supply electricity and gas to over 1.1 million homes and businesses across the country. Despite their wide reach, some customers have reported issues such as billing problems, difficulties applying for financial hardship support, trouble accessing online accounts, and poor technical support. If you’re facing any of these challenges, you can lodge an Alinta Energy complaint, call their customer service team or use their online form.

Products & Services

    • Residential electricity plans
    • Residential gas plans
    • Small business electricity plans
    • Small business gas plans
    • Commercial energy plans

Common Alinta Energy complaints

Billing issues icon

Billing issues

Financial hardship support issues icon

Financial hardship support issues

Online access issues icon

Online access issues

Poor technical support icon

Poor technical support

Common Alinta Energy complaints

Billing issues icon

Billing issues

Financial hardship support issues icon

Financial hardship support issues

Online access issues icon

Online access issues

Poor technical support icon

Poor technical support

Alinta Energy contact details

Mail pink

Alinta Energy mailing address

Alinta Energy – Feedback,
GPO Box 1302,
Melbourne, VIC 3001.

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Alinta Energy phone number

Call 1300 157 216 from Australia (Monday - Friday, 8:00am to 8:00pm / Saturday, 8:00am to 12:00pm)

socmed pink

Alinta Energy social media

Contact Alinta Energy through their
Facebook page, Instagram page, or X profile.

Form pink

Alinta Energy complaint form

Lodge a complaint through their complaint form.

Policy pink

Alinta Energy complaint policy

Read Alinta Energy’s complaint policy here.

complaint process pink (1)

Alinta Energy complaint process

Read Alinta Energy’s complaint process here.

AGL Energy contact details

Mail pink

Alinta Energy mailing address

Alinta Energy – Feedback,
GPO Box 1302,
Melbourne, VIC 3001.

Phone pink

Alinta Energy phone number

Call 1300 157 216 from Australia
(Monday - Friday, 8:00am to 8:00pm /
Saturday, 8:00am to 12:00pm)

socmed pink

Alinta Energy social media

Contact Alinta Energy through their Facebook page, Instagram page, or X profile.

Form pink

Alinta Energy complaint process

Read Alinta Energy’s complaint process here.

Policy pink

Alinta Energy complaint policy

Read Alinta Energy’s complaint policy here.

complaint process pink (1)

Alinta Energy complaint form

Lodge a complaint through their complaint form.

How to complain to Alinta Energy

Reach out to Alinta Energy

If you have a complaint, reach out to Alinta Energy directly through phone, post, or their online form. Their complaints policy states you’ll receive an acknowledgment within two business days. To strengthen your case, include any relevant documents that support your complaint.

Escalate if needed

Alinta Energy is committed to keeping you updated throughout their investigation. Keep a record of all interactions and supporting documents. If your issue isn’t resolved, you can escalate it to your state’s Energy and Water Ombudsman.

OR Let Handle My Complaint help

Skip the runaround. Lodge your Alinta Energy complaint with us, share the details once, and we’ll handle the chasing and follow-ups so you can get on with your day while we push for a resolution.

How to complain to Alinta Energy

Reach out to Alinta Energy

If you have a complaint, reach out to Alinta Energy directly through phone, post, or their online form. Their complaints policy states you’ll receive an acknowledgment within two business days. To strengthen your case, include any relevant documents that support your complaint.

Escalate if needed

Alinta Energy is committed to keeping you updated throughout their investigation. Keep a record of all interactions and supporting documents. If your issue isn’t resolved, you can escalate it to your state’s Energy and Water Ombudsman.

OR Let Handle My Complaint help

Skip the runaround. Lodge your Alinta Energy complaint with us, share the details once, and we’ll handle the chasing and follow-ups so you can get on with your day while we push for a resolution.

 

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint to ensure it's strong before submission

You choose

2. You choose

Approve or reject the
company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint
to ensure it's strong before submission

You choose

2. You choose

Approve or reject the company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed