Aurora Energy is Tasmania’s primary energy retailer, offering a range of energy solutions, including residential and business electricity and gas plans, as well as solar options. While Aurora provides practical energy services, some customers have reported challenges such as billing issues, connection problems, difficulty claiming discounts and credits, and poor technical support. If you’re facing any of these issues, you can lodge an Aurora Energy complaint through their online form, by phone, or via post.
Aurora Energy is Tasmania’s primary energy retailer, offering a range of energy solutions, including residential and business electricity and gas plans, as well as solar options. While Aurora provides practical energy services, some customers have reported challenges such as billing issues, connection problems, difficulty claiming discounts and credits, and poor technical support. If you’re facing any of these issues, you can lodge an Aurora Energy complaint through their online form, by phone, or via post.
If you’re experiencing issues, you can lodge an Aurora Energy complaint through their phone line, by post, or using their online form. To help strengthen your case, make sure to include any supporting documents, such as bills or correspondence related to your complaint.
Acknowledgement and escalation options
Aurora Energy's complaints policy states they will acknowledge your complaint within 3 working days and aim to resolve it within 10 working days. If you’re not satisfied with their response, you can request a review by senior staff or escalate your complaint to your state’s Energy and Water Ombudsman.
OR Complain the easy way with Handle My Complaint
Skip the runaround with Aurora Energy – let Handle My Complaint advocate for you. We'll get your complaint to the right people, keep the follow-ups moving and help you push for a fair outcome.
If you’re experiencing issues, you can lodge an Aurora Energy complaint through their phone line, by post, or using their online form. To help strengthen your case, make sure to include any supporting documents, such as bills or correspondence related to your complaint.
Acknowledgement and escalation options
Aurora Energy's complaints policy states they will acknowledge your complaint within 3 working days and aim to resolve it within 10 working days. If you’re not satisfied with their response, you can request a review by senior staff or escalate your complaint to your state’s Energy and Water Ombudsman.
OR Complain the easy way with Handle My Complaint
Skip the runaround with Aurora Energy – let Handle My Complaint advocate for you. We'll get your complaint to the right people, keep the follow-ups moving and help you push for a fair outcome.
