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Bunnings Complaints

Let us resolve your Bunnings complaint

It only takes 2 minutes to get our experts started on your complaint

Bunnings logo

Bunnings Complaints

Let us resolve your Bunnings complaint

It only takes 2 minutes to get our experts started on your complaint

About Bunnings

Bunnings Warehouse is a leading Australian hardware chain, holding 50% of the "do-it-yourself" hardware market. They also offer in-home services, including installations, assembly and consultations for various products. Despite their popularity, some customers have reported issues such as product quality concerns, return and exchange challenges, denied refunds, and customer service difficulties. If you have a complaint, you can reach Bunnings through their phone support or online form.

The best way to resolve Bunnings complaints

Products & Services

    • Retail items
    • Hardware supplies
    • Online shopping
    • Mobile shopping app
    • Delivery services
    • Refunds, returns and exchanges
    • Gift Cards
    • Click and collect
    • Home appliance assembly and installation services

About Bunnings

Bunnings Warehouse is a leading Australian hardware chain, holding 50% of the "do-it-yourself" hardware market. They also offer in-home services, including installations, assembly and consultations for various products. Despite their popularity, some customers have reported issues such as product quality concerns, return and exchange challenges, denied refunds, and customer service difficulties. If you have a complaint, you can reach Bunnings through their phone support or online form.

Products & Services

    • Retail items
    • Hardware supplies
    • Online shopping
    • Mobile shopping app
    • Delivery services
    • Refunds, returns and exchanges
    • Gift Cards
    • Click and collect
    • Home appliance assembly and installation services

Common Bunnings complaints

Product quality concerns icon

Product quality concerns

Return and exchange issues icon

Return and exchange challenges

Hard to claim refunds/ denied refunds icon

Denied refunds

Retail customer service issues icon

Customer service issues

Common Bunnings complaints

Product quality concerns icon

Product quality concerns

Return and exchange issues icon

Return and exchange challenges

Hard to claim refunds/ denied refunds icon

Denied refunds

Retail customer service issues icon

Customer service issues

Bunnings contact details

Mail pink

Bunnings mailing address

Bunnings National Support Centre,
Locked Bag 3004,
Hawthorn, VIC 3122

Phone pink

Bunnings phone number

Call +61 3 8831 9777 from Australia.

socmed pink

Bunnings social media

Contact Bunnings through their
Facebook page or Instagram page.

Form pink

Bunnings complaint form

Lodge a complaint through their complaint form.

Policy pink

Bunnings complaint policy

Provide us this information.

complaint process pink (1)

Bunnings complaint process

Provide us this information.

Bunnings contact details

Mail pink

Bunnings mailing address

Bunnings National Support Centre,
Locked Bag 3004,
Hawthorn, VIC 3122

Phone pink

Bunnings phone number

Call +61 3 8831 9777 from Australia.

socmed pink

Bunnings social media

Contact Bunnings through their Facebook page or Instagram page.

Form pink

Bunnings complaint form

Provide us this information.

Policy pink

Bunnings complaint policy

Provide us this information.

complaint process pink (1)

Bunnings complaint process

Lodge a complaint through their complaint form.

How to complain to Bunnings

Contact Bunnings directly

If you’re experiencing a problem with a product or service from Bunnings, start by reaching out to your local store for assistance. You can also contact your state or territory’s support centre for help. Be sure to detail your issue clearly and include any supporting evidence for a stronger case.

Seek further help

If your complaint isn’t resolved, reach out to Bunnings’ national support centre via phone or their online form. Let them know what steps you’ve already taken and explain how you’d like the issue resolved.

OR Get expert help from Handle My Complaint

To avoid the hassle of repeating your complaint, lodge your Bunnings complaint with Handle My Complaint. We’ll ensure it reaches the right people, and we’ll keep following up until your issue is resolved.

How to complain to Bunnings

Contact Bunnings directly

If you’re experiencing a problem with a product or service from Bunnings, start by reaching out to your local store for assistance. You can also contact your state or territory’s support centre for help. Be sure to detail your issue clearly and include any supporting evidence for a stronger case.

Escalate if needed

If your complaint isn’t resolved, reach out to Bunnings’ national support centre via phone or their online form. Let them know what steps you’ve already taken and explain how you’d like the issue resolved.

OR Get expert help from Handle My Complaint

To avoid the hassle of repeating your complaint, lodge your Bunnings complaint with Handle My Complaint. We’ll ensure it reaches the right people, and we’ll keep following up until your issue is resolved.

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint to ensure it's strong before submission

You choose

2. You choose

Approve or reject the
company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint
to ensure it's strong before submission

You choose

2. You choose

Approve or reject the company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed