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JB Hi-Fi logo

JB Hi-Fi Complaints

Let us resolve your JB Hi-Fi Complaint

It only takes 2 minutes to get our experts started on your complaint

JB Hi-Fi logo

JB Hi-Fi Complaints

Let us resolve your JB Hi-Fi Complaint

It only takes 2 minutes to get our experts started on your complaint

About JB Hi-Fi

JB Hi-Fi is one of Australasia’s fastest-growing and largest retailers of home entertainment and consumer goods. Known for its competitive prices, JB Hi-Fi offers a diverse range of products, including consumer electronics, white goods, cooking appliances, and air-conditioning. While JB Hi-Fi is a popular store for technology and appliances, many customers report challenges, such as delayed deliveries, damaged items, difficulties with returns or exchanges, and issues with order tracking. JB Hi-Fi provides a customer service team that can assist with resolving JB Hi-Fi complaint, you can reach out to them by phone or visit one of their stores.

The best way to resolve JB Hi-Fi complaints

Products & Services

    • Retail items
    • Online shopping
    • Delivery services
    • Installation services
    • Returns and exchanges
    • Mobile plans
    • Trade-Ins
    • Product warranties
    • Gift cards
    • Afterpay
    • Click and Collect

About JB Hi-Fi

JB Hi-Fi is one of Australasia’s fastest-growing and largest retailers of home entertainment and consumer goods. Known for its competitive prices, JB Hi-Fi offers a diverse range of products, including consumer electronics, white goods, cooking appliances, and air-conditioning. While JB Hi-Fi is a popular store for technology and appliances, many customers report challenges, such as delayed deliveries, damaged items, difficulties with returns or exchanges, and issues with order tracking. JB Hi-Fi provides a customer service team that can assist with resolving JB Hi-Fi complaint, you can reach out to them by phone or visit one of their stores.

Products & Services

    • Retail items
    • Online shopping
    • Delivery services
    • Installation services
    • Returns and exchanges
    • Mobile plans
    • Trade-Ins
    • Product warranties
    • Gift cards
    • Afterpay
    • Click and Collect

Common JB Hi-Fi complaints

Damaged items icon

Damaged items

Return and exchange issues icon

Hard to return / exchange products

Delayed deliveries icon

Delayed deliveries

Order tracking issues icon

Order tracking issues

Common JB Hi-Fi complaints

Damaged items icon

Damaged items

Return and exchange issues icon

Hard to return / exchange products

Delayed deliveries icon

Delayed deliveries

Order tracking issues icon

Order tracking issues

JB Hi-Fi contact details

Mail pink

JB Hi-Fi mailing address

Provide us this information.

Phone pink

JB Hi-Fi phone number

Call 13 52 44 from Australia (Monday to Sunday, 9:00am - 9:00pm AEST).

socmed pink

JB Hi-Fi social media

Contact JB Hi-Fi through their
Facebook page, Instagram page, or Twitter profile.

Form pink

JB Hi-Fi complaint form

Lodge a complaint through their complaint form.

Policy pink

JB Hi-Fi complaint policy

Provide us this information.

complaint process pink (1)

JB Hi-Fi complaint process

Provide us this information.

JB Hi-Fi contact details

Mail pink

JB Hi-Fi mailing address

Provide us this information.

Phone pink

JB Hi-Fi phone number

Call 13 52 44 from Australia (Monday to Sunday, 9:00am - 9:00pm AEST).

socmed pink

JB Hi-Fi social media

Contact JB Hi-Fi through their Facebook page, Instagram page, or Twitter profile.

Form pink

JB Hi-Fi complaint form

Lodge a complaint through their complaint form.

Policy pink

JB Hi-Fi complaint policy

Provide us this information.

complaint process pink (1)

JB Hi-Fi complaint process

Provide us this information.

How to complain to JB Hi-Fi

Lodge via the JB Hi-Fi Mobile App

To make a complaint with JB Hi-Fi, start by using their Mobile app. Open the app and navigate to the “Get Help” tab, then tap on the yellow speech bubble to begin a chat. Type “I would like to make a complaint”, and the team will guide you through the process. Make sure to keep your notifications on so you’ll be alerted when JB Hi-Fi responds.

Contact JB Hi-Fi directly

If you prefer, you can also reach out to JB Hi-Fi through their phone support, fill out their online form, or visit a store for in-person assistance. Be sure to have all relevant evidence ready, such as receipts or photos, to support your complaint.

OR Submit via Handle My Complaint

Want a smoother resolution? Lodge your JB Hi-Fi complaint through Handle My Complaint. We will take care of submitting your issue, ensuring it reaches the right department, and we handle the follow up while keeping you updated.

How to complain to JB Hi-Fi

Lodge via the JB Hi-Fi Mobile App

To make a complaint with JB Hi-Fi, start by using their Mobile app. Open the app and navigate to the “Get Help” tab, then tap on the yellow speech bubble to begin a chat. Type “I would like to make a complaint”, and the team will guide you through the process. Make sure to keep your notifications on so you’ll be alerted when JB Hi-Fi responds.

Contact JB Hi-Fi directly

If you prefer, you can also reach out to JB Hi-Fi through their phone support, fill out their online form, or visit a store for in-person assistance. Be sure to have all relevant evidence ready, such as receipts or photos, to support your complaint.

OR Submit via Handle My Complaint

Want a smoother resolution? Lodge your JB Hi-Fi complaint through Handle My Complaint. We will take care of submitting your issue, ensuring it reaches the right department, and we handle the follow up while keeping you updated.

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint to ensure it's strong before submission

You choose

2. You choose

Approve or reject the
company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint
to ensure it's strong before submission

You choose

2. You choose

Approve or reject the company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed