RACV Complaints
Let us resolve your RACV complaint
It only takes 2 minutes to get our experts started on your complaint
RACV Complaints
Let us resolve your RACV complaint
It only takes 2 minutes to get our experts started on your complaint
About RACV
RACV, the Royal Automobile Club of Victoria, is a member-owned organisation offering comprehensive car insurance, as well as home and travel insurance. Common complaints about RACV insurance include slow claims processing and customer service issues. Policy holders with complaints can call their phone line or visit their nearest RACV retail store.
Products & Services
-
- Car insurance
- Caravan insurance
- Trailer insurance
- Home insurance
- Home and Contents insurance
- Business insurance
- Travel insurance
About RACV
RACV, the Royal Automobile Club of Victoria, is a member-owned organisation offering comprehensive car insurance, as well as home and travel insurance. Common complaints about RACV insurance include slow claims processing and customer service issues. Policy holders with complaints can call their phone line or visit their nearest RACV retail store.
Products & Services
-
- Car insurance
- Caravan insurance
- Trailer insurance
- Home insurance
- Home and Contents insurance
- Business insurance
- Travel insurance
Common RACV complaints
Excessive increase in premiums
Rejected claims
Delays in processing claims
Customer service issues
Common RACV complaints
Excessive increase in premiums
Rejected claims
Delays in processing claims
Customer service issues
RACV contact details
RACV phone number
Call 1800 675 958 from Australia
RACV complaint process
Read RACV's complaint process here.
RACV contact details
RACV mailing address
RACV phone number
Call 1800 675 958 from Australia
RACV social media
Contact RACV through their Facebook page, Instagram page, or X profile.
RACV complaint form
RACV mailing address
RACV phone number
Call 1800 675 958 from Australia
RACV social media
Contact RACV through their Facebook page, Instagram page, or X profile.
RACV complaint form
How to complain to RACV
Complaint to RACV
You can file a complaint with RACV by calling their call centre or visiting the nearest RACV retail store. Give your complaint the best chance of success by including supporting documents and specifying the outcome you're after.
Request an internal review
If your complaint isn’t resolved, you can request a review by contacting the RACV Member Relations team via phone. A case manager will be assigned to your issue, and you’ll receive updates every 5 business days.
OR Lodge your complaint with Handle My Complaint
Let us help resolve your RACV Insurance complaint. Our quick and simple process takes just a few minutes, and we’ll help manage your complaint to ensure the best possible resolution for you.
How to complain to RACV
Complaint to RACV
You can file a complaint with RACV by calling their call centre or visiting the nearest RACV retail store. Give your complaint the best chance of success by including supporting documents and specifying the outcome you're after.
Request an internal review
If your complaint isn’t resolved, you can request a review by contacting the RACV Member Relations team via phone. A case manager will be assigned to your issue, and you’ll receive updates every 5 business days.
OR Lodge your complaint with Handle My Complaint
Let us help resolve your RACV Insurance complaint. Our quick and simple process takes just a few minutes, and we’ll help manage your complaint to ensure the best possible resolution for you.
Handle My Complaint delivers better outcomes in 3 easy steps
1. Expert review
Our specialists refine your complaint to ensure it's strong before submission
2. You choose
Approve or reject the
company’s resolution offer
3. Next level
We escalate your complaint to the highest level if further action is needed
1. Expert review
Our specialists refine your complaint to ensure it's strong before submission
2. You choose
Approve or reject the
company’s resolution offer
3. Next level
We escalate your complaint to the highest level if further action is needed
Handle My Complaint delivers better outcomes in 3 easy steps
1. Expert review
Our specialists refine your complaint
to ensure it's strong before submission
2. You choose
Approve or reject the company’s resolution offer
3. Next level
We escalate your complaint to the highest level if further action is needed
1. Expert review
Our specialists refine your complaint
to ensure it's strong before submission
2. You choose
Approve or reject the company’s resolution offer
3. Next level
We escalate your complaint to the highest level if further action is needed