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RACV Complaints

Let us resolve your RACV complaint

It only takes 2 minutes to get our experts started on your complaint

RACV LOGO

RACV Complaints

Let us resolve your RACV complaint

It only takes 2 minutes to get our experts started on your complaint

About RACV

RACV, the Royal Automobile Club of Victoria, is a member-owned organisation offering comprehensive car insurance, as well as home and travel insurance. Common complaints about RACV insurance include slow claims processing and customer service issues. Policy holders with complaints can call their phone line or visit their nearest RACV retail store.

The best way to resolve RACV complaints

Products & Services

    • Car insurance
    • Caravan insurance
    • Trailer insurance
    • Home insurance
    • Home and Contents insurance
    • Business insurance
    • Travel insurance

About RACV

RACV, the Royal Automobile Club of Victoria, is a member-owned organisation offering comprehensive car insurance, as well as home and travel insurance. Common complaints about RACV insurance include slow claims processing and customer service issues. Policy holders with complaints can call their phone line or visit their nearest RACV retail store.

Products & Services

    • Car insurance
    • Caravan insurance
    • Trailer insurance
    • Home insurance
    • Home and Contents insurance
    • Business insurance
    • Travel insurance

Common RACV complaints

EXCESSIVE INCREASE ICON

Excessive increase in premiums

My claim was denied icon

Rejected claims

DELAY IN PROCESSING MY CLAIM ICON

Delays in processing claims

Customer service

Customer service issues

Common RACV complaints

EXCESSIVE INCREASE ICON

Excessive increase in premiums

My claim was denied icon

Rejected claims

DELAY IN PROCESSING MY CLAIM ICON

Delays in processing claims

Customer service

Customer service issues

RACV contact details

Mail pink

RACV mailing address

Provide us this information.

Phone pink

RACV phone number

Call 1800 675 958 from Australia

socmed pink

RACV social media

Contact RACV through their
Facebook page, Instagram page, or X profile.

Form pink

RACV complaint form

Provide us this information.

Policy pink

RACV complaint policy

Provide us this information.

complaint process pink (1)

RACV complaint process

Read RACV's complaint process here.

RACV contact details

Mail pink

RACV mailing address

Provide us this information.

Phone pink

RACV phone number

Call 1800 675 958 from Australia

socmed pink

RACV social media

Contact RACV through their Facebook page, Instagram page, or X profile.

Form pink

RACV complaint form

Provide us this information.

Policy pink

RACV complaint policy

Provide us this information.

complaint process pink (1)

RACV complaint process

Read RACV's complaint process here.

How to complain to RACV

Complaint to RACV

You can file a complaint with RACV by calling their call centre or visiting the nearest RACV retail store. Give your complaint the best chance of success by including supporting documents and specifying the outcome you're after.

Request an internal review

If your complaint isn’t resolved, you can request a review by contacting the RACV Member Relations team via phone. A case manager will be assigned to your issue, and you’ll receive updates every 5 business days.

OR Lodge your complaint with Handle My Complaint

Let us help resolve your RACV Insurance complaint. Our quick and simple process takes just a few minutes, and we’ll help manage your complaint to ensure the best possible resolution for you.

How to complain to RACV

Complaint to RACV

You can file a complaint with RACV by calling their call centre or visiting the nearest RACV retail store. Give your complaint the best chance of success by including supporting documents and specifying the outcome you're after.

Request an internal review

If your complaint isn’t resolved, you can request a review by contacting the RACV Member Relations team via phone. A case manager will be assigned to your issue, and you’ll receive updates every 5 business days.

OR Lodge your complaint with Handle My Complaint

Let us help resolve your RACV Insurance complaint. Our quick and simple process takes just a few minutes, and we’ll help manage your complaint to ensure the best possible resolution for you.

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint to ensure it's strong before submission

You choose

2. You choose

Approve or reject the
company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint
to ensure it's strong before submission

You choose

2. You choose

Approve or reject the company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed