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How to file a complaint with Transport for NSW

About Transport NSW

Transport NSW is a government agency that provides transport and travel information to help you plan your public transport trip around NSW. It is the leading transport and roads agency in New South Wales, Australia.

Products and services

    • Trip planner
    • Routes and timetables
    • Opal card
    • Travel alerts
    • Tickets for regional trains
    • Tickets for regional coaches

Common complaints

    • Bus delays
    • Train delays
    • Poor conduct of public transport drivers / operators

How to file a complaint with Transport NSW

How to file a complaint via Phone

Transport NSW contact numbers

    • Call 131 500 or +61 2 8202 2200 from Australia (7 days a week, 7:00am - 10:00pm)
How to file a complaint in social media

Transport NSW social media

Company complaint form

Transport NSW complaint form

How to file a complaint via email

Transport NSW mailing address

    • Write to their complaints team at: Transport for NSW, 231 Elizabeth Street, Sydney, NSW 2000

Disclaimer: Handle My Complaint is not affiliated with, endorsed by, or promoting this organisation. This directory is created independently to help consumers easily find the company's contact information to have their complaints lodged quickly. 

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