Dodo is an Australian internet service provider operating on the Optus network, with over 400,000 customers and 660,000 active services. While they aim to deliver excellent coverage and service, some customers report issues like slow internet speeds, limited technical support, and billing or account problems. Customers can reach out to Dodo via post, phone, or live chat to resolve any complaints.
Dodo is an Australian internet service provider operating on the Optus network, with over 400,000 customers and 660,000 active services. While they aim to deliver excellent coverage and service, some customers report issues like slow internet speeds, limited technical support, and billing or account problems. Customers can reach out to Dodo via post, phone, or live chat to resolve any complaints.
Dodo’s complaint process allows customers to contact their Customer Service Team via phone, post, or live chat. Customers can also log in to my.dodo.com and click the “Support Request” quick link. You'll get a faster and better response if you describe your issue, provide any relevant evidence, and specify the outcome you're seeking.
Seek further help
If your complaint isn’t resolved on first contact, request an escalation to a Team Manager. The Team Manager may contact you for additional details or evidence. Once they have a proposed solution, Dodo may need your approval before it’s implemented. However, if the resolution aligns with your request, they may proceed without asking for your approval.
OR Let Handle My Complaint take over
Looking for a simpler way to lodge your Dodo complaint? At Handle My Complaint, we’ll make sure your case is clear and compelling, helping you achieve the best resolution possible as quickly as possible.
Dodo’s complaint process allows customers to contact their Customer Service Team via phone, post, or live chat. Customers can also log in to my.dodo.com and click the “Support Request” quick link. You'll get a faster and better response if you describe your issue, provide any relevant evidence, and specify the outcome you're seeking.
Seek further help
If your complaint isn’t resolved on first contact, request an escalation to a Team Manager. The Team Manager may contact you for additional details or evidence. Once they have a proposed solution, Dodo may need your approval before it’s implemented. However, if the resolution aligns with your request, they may proceed without asking for your approval.
OR Let Handle My Complaint take over
Looking for a simpler way to lodge your Dodo complaint? At Handle My Complaint, we’ll make sure your case is clear and compelling, helping you achieve the best resolution possible as quickly as possible.
