Exetel is an Australian telecommunications company offering internet services nationwide. As part of the Superloop Group, Exetel resells products from NBN Co, Telstra, Optus, and AAPT. While having received 'highly recommended' awards, Exetel customers have reported complaints about internet outages, slow speeds, signal dropouts, and customer service issues. If you're experiencing any of these problems, you can submit your complaint by contacting their helpline or sending a letter.
Exetel is an Australian telecommunications company offering internet services nationwide. As part of the Superloop Group, Exetel resells products from NBN Co, Telstra, Optus, and AAPT. While having received 'highly recommended' awards, Exetel customers have reported complaints about internet outages, slow speeds, signal dropouts, and customer service issues. If you're experiencing any of these problems, you can submit your complaint by contacting their helpline or sending a letter.
Exetel provides several ways for you to lodge a complaint or check the status of an existing one, including by phone, post, or through their online form. Be sure to have your account details ready when you reach out.
Acknowledgment
Once you submit your complaint, a case manager will contact you within two business days to confirm receipt. They will explain how your complaint will be resolved and provide an estimated timeline. You'll also receive a Complaint Reference Number as part of their complaint policy.
OR Submit through Handle My Complaint
For a hassle-free experience, lodge your Exetel complaint with Handle My Complaint. We'll guide you through the process and work towards a better outcome.
Exetel provides several ways for you to lodge a complaint or check the status of an existing one, including by phone, post, or through their online form. Be sure to have your account details ready when you reach out.
Acknowledgment
Once you submit your complaint, a case manager will contact you within two business days to confirm receipt. They will explain how your complaint will be resolved and provide an estimated timeline. You'll also receive a Complaint Reference Number as part of their complaint policy.
OR Submit through Handle My Complaint
For a hassle-free experience, lodge your Exetel complaint with Handle My Complaint. We'll guide you through the process and work towards a better outcome.
