Telstra is Australia's leading telecommunications and technology provider, delivering a comprehensive range of communication services, including mobile and data plans, to millions of customers across the nation. Their offerings include mobile phone plans, home and mobile broadband, entertainment options, and device plans. Despite their extensive international presence in over 20 countries, Telstra still receives a notable number of complaints. To address issues, they provide various channels for customers to lodge complaints, such as through their My Telstra app and an online complaint form.
Telstra is Australia's leading telecommunications and technology provider, delivering a comprehensive range of communication services, including mobile and data plans, to millions of customers across the nation. Their offerings include mobile phone plans, home and mobile broadband, entertainment options, and device plans. Despite their extensive international presence in over 20 countries, Telstra still receives a notable number of complaints. To address issues, they provide various channels for customers to lodge complaints, such as through their My Telstra app and an online complaint form.
To begin Telstra's complaint process, gather any relevant details, like billing errors or speed test results, that help illustrate your issue. You can make contact via phone, mail, or their online complaint form. Clearly describe what has happened, and how it is impacting you or your ability to stay connected.
Follow up on your complaint
After submitting, you’ll receive a unique reference number and an estimated resolution timeframe. If updates are slow, contact Telstra’s hotline to check on progress of your complaint.
OR Let Handle My Complaint help resolve your issue
Skip the hassle of repeating your story. With Handle My Complaint, simply tell us the details, and we’ll make sure your Telstra complaint reaches the right people. Plus, we’ll manage all follow-ups to keep you informed until your issue is responded to.
To begin Telstra's complaint process, gather any relevant details, like billing errors or speed test results, that help illustrate your issue. You can make contact via phone, mail, or their online complaint form. Clearly describe what has happened, and how it is impacting you or your ability to stay connected.
Follow up on your complaint
After submitting, you’ll receive a unique reference number and an estimated resolution timeframe. If updates are slow, contact Telstra’s hotline to check on progress of your complaint.
OR Get expert help with Handle My Complaint
Skip the hassle of repeating your story. With Handle My Complaint, simply tell us the details, and we’ll make sure your Telstra complaint reaches the right people. Plus, we’ll manage all follow-ups to keep you informed until your issue is responded to.
