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TPG Complaints

Let us resolve your TPG complaint

It only takes 2 minutes to get our experts started on your complaint

TPG Complaints

Let us resolve your TPG complaint 

It only takes 2 minutes to get our experts started on your complaint

About TPG

TPG is part of the TPG Telecom Limited group, formed by the merger of TPG and Vodafone Hutchison Australia in July 2020. This company owns and operates Australia’s second-largest fixed wireless and data network. Despite receiving multiple awards, TPG still faces a significant number of customer complaints. If you have a TPG complaint, you can contact their customer service deparment via a helpline or, for a more traditional option, through mail.

The best way to resolve TPG complaints

Products & Services

    • Sim only plans
    • NBN plans
    • Home wireless internet plans

About TPG

TPG is part of the TPG Telecom Limited group, formed by the merger of TPG and Vodafone Hutchison Australia in July 2020. This company owns and operates Australia’s second-largest fixed wireless and data network. Despite receiving multiple awards, TPG still faces a significant number of customer complaints. If you have a TPG complaint, you can contact their customer service deparment via a helpline or, for a more traditional option, through mail.

Products & Services

    • Sim only plans
    • NBN plans
    • Home wireless internet plans

Common TPG complaints

Service activation difficulties

Service activation difficulties

Signal dropouts

Signal dropouts

Excessive fees_charges

Excessive fees / charges

Customer service issues

Customer service issues

Common TPG complaints

Service activation difficulties

Service activation difficulties

Signal dropouts

Signal dropouts

Excessive fees_charges

Excessive fees / charges

Customer service issues

Customer service issues

TPG contact details

Mail pink

TPG mailing address

TPG Telecom,
PO Box 1844,
Macquarie Centre,
North Ryde, NSW 2113

Phone pink

TPG phone number

Call 13 14 23 from Australia
(Monday - Friday, 8:00am to 9:00pm AET)

socmed pink

TPG social media

Contact TPG through their
Facebook page, Instagram page, or X Profile.

Form pink

TPG complaint form

Provide us this information.

Policy pink

TPG complaint policy

Read TPG ’s complaint policy here.

complaint process pink (1)

TPG complaint process

Provide us this information.

TPG contact details

Mail pink

TPG mailing address

TPG Telecom,
PO Box 1844,
Macquarie Centre,
North Ryde, NSW 2113

Phone pink

TPG phone number

Call 13 14 23 from Australia (Monday - Friday, 8:00am to 9:00pm AET) 

socmed pink

TPG social media

Contact TPG through their Facebook page, Instagram page, or X Profile.

Form pink

TPG complaint form

Provide us this information.

Policy pink

TPG complaint policy

Read TPG’s complaint policy here.

complaint process pink (1)

TeleChoice complaint process

Provide us this information.

How to complain to TPG

Talk to TPG

If you have a complaint, contact TPG customer service by phone or mail, or visit their community page for answers to product questions. Remember to provide all your current contact details, as they may need to reach you in writing if unable to do so by phone or email.

Escalate your TPG complaint

As per TPG's complaint policy, if your issue isn’t resolved initially, you can escalate it to a supervisor or team manager. If further assistance is needed, Customer Relations will step in. You can request escalation at any time and ask about external dispute resolution options.

OR Let Handle My Complaint help resolve your issue

We’re here to simplify the complaint process for you. Our expert team will ensure your complaint reaches the right people for a faster response. We'll keep you informed every step of the way, helping you achieve the best possible outcome.

How to complain to TPG

Talk to TPG

If you have a complaint, contact TPG customer service by phone or mail, or visit their community page for answers to product questions. Remember to provide all your current contact details, as they may need to reach you in writing if unable to do so by phone or email.

Escalate your TPG complaint

As per TPG's complaint policy, if your issue isn’t resolved initially, you can escalate it to a supervisor or team manager. If further assistance is needed, Customer Relations will step in. You can request escalation at any time and ask about external dispute resolution options.

OR Let Handle My Complaint help resolve your issue

We’re here to simplify the complaint process for you. Our expert team will ensure your complaint reaches the right people for a faster response. We'll keep you informed every step of the way, helping you achieve the best possible outcome.

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint to ensure it's strong before submission

You choose

2. You choose

Approve or reject the
company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint
to ensure it's strong before submission

You choose

2. You choose

Approve or reject the company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed