TPG Complaints
Let us resolve your TPG complaint
It only takes 2 minutes to get our experts started on your complaint
TPG Complaints
Let us resolve your TPG complaint
It only takes 2 minutes to get our experts started on your complaint
About TPG
TPG is part of the TPG Telecom Limited group, formed by the merger of TPG and Vodafone Hutchison Australia in July 2020. This company owns and operates Australia’s second-largest fixed wireless and data network. Despite receiving multiple awards, TPG still faces a significant number of customer complaints. If you have a TPG complaint, you can contact their customer service deparment via a helpline or, for a more traditional option, through mail.
Products & Services
-
- Sim only plans
- NBN plans
- Home wireless internet plans
About TPG
TPG is part of the TPG Telecom Limited group, formed by the merger of TPG and Vodafone Hutchison Australia in July 2020. This company owns and operates Australia’s second-largest fixed wireless and data network. Despite receiving multiple awards, TPG still faces a significant number of customer complaints. If you have a TPG complaint, you can contact their customer service deparment via a helpline or, for a more traditional option, through mail.
Products & Services
-
- Sim only plans
- NBN plans
- Home wireless internet plans
Common TPG complaints
Service activation difficulties
Signal dropouts
Excessive fees / charges
Customer service issues
Common TPG complaints
Service activation difficulties
Signal dropouts
Excessive fees / charges
Customer service issues
TPG contact details
TPG mailing address
TPG Telecom,
PO Box 1844,
Macquarie Centre,
North Ryde, NSW 2113
TPG phone number
Call 13 14 23 from Australia
(Monday - Friday, 8:00am to 9:00pm AET)
TPG complaint process
TPG contact details
TPG mailing address
TPG Telecom,
PO Box 1844,
Macquarie Centre,
North Ryde, NSW 2113
TPG phone number
Call 13 14 23 from Australia (Monday - Friday, 8:00am to 9:00pm AET)
TPG social media
Contact TPG through their Facebook page, Instagram page, or X Profile.
TPG complaint form
TPG mailing address
TPG Telecom,
PO Box 1844,
Macquarie Centre,
North Ryde, NSW 2113
TPG phone number
Call 13 14 23 from Australia (Monday - Friday, 8:00am to 9:00pm AET)
TPG social media
Contact TPG through their Facebook page, Instagram page, or X Profile.
TPG complaint form
How to complain to TPG
Talk to TPG
If you have a complaint, contact TPG customer service by phone or mail, or visit their community page for answers to product questions. Remember to provide all your current contact details, as they may need to reach you in writing if unable to do so by phone or email.
Escalate your TPG complaint
As per TPG's complaint policy, if your issue isn’t resolved initially, you can escalate it to a supervisor or team manager. If further assistance is needed, Customer Relations will step in. You can request escalation at any time and ask about external dispute resolution options.
OR Let Handle My Complaint help resolve your issue
We’re here to simplify the complaint process for you. Our expert team will ensure your complaint reaches the right people for a faster response. We'll keep you informed every step of the way, helping you achieve the best possible outcome.
How to complain to TPG
Talk to TPG
If you have a complaint, contact TPG customer service by phone or mail, or visit their community page for answers to product questions. Remember to provide all your current contact details, as they may need to reach you in writing if unable to do so by phone or email.
Escalate your TPG complaint
As per TPG's complaint policy, if your issue isn’t resolved initially, you can escalate it to a supervisor or team manager. If further assistance is needed, Customer Relations will step in. You can request escalation at any time and ask about external dispute resolution options.
OR Let Handle My Complaint help resolve your issue
We’re here to simplify the complaint process for you. Our expert team will ensure your complaint reaches the right people for a faster response. We'll keep you informed every step of the way, helping you achieve the best possible outcome.
Handle My Complaint delivers better outcomes in 3 easy steps
1. Expert review
Our specialists refine your complaint to ensure it's strong before submission
2. You choose
Approve or reject the
company’s resolution offer
3. Next level
We escalate your complaint to the highest level if further action is needed
1. Expert review
Our specialists refine your complaint to ensure it's strong before submission
2. You choose
Approve or reject the
company’s resolution offer
3. Next level
We escalate your complaint to the highest level if further action is needed
Handle My Complaint delivers better outcomes in 3 easy steps
1. Expert review
Our specialists refine your complaint
to ensure it's strong before submission
2. You choose
Approve or reject the company’s resolution offer
3. Next level
We escalate your complaint to the highest level if further action is needed
1. Expert review
Our specialists refine your complaint
to ensure it's strong before submission
2. You choose
Approve or reject the company’s resolution offer
3. Next level
We escalate your complaint to the highest level if further action is needed