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Vocus Complaints

Let us resolve your Vocus complaint

It only takes 2 minutes to get our experts started on your complaint

Vocus Complaints

Let us resolve your Vocus complaint 

It only takes 2 minutes to get our experts started on your complaint

About Vocus

Vocus is a telecommunications service provider operating across Australia, specialising in fiber and network solutions for businesses and government. They also offer voice, cloud, and data centre services. While their fiber network delivers high-speed access, some customers have reported issues with billing and customer support. To address complaints, Vocus provides a support portal and hotline.

The best way to resolve Vocus complaints

Products & Services

    • Internet plans
    • Business NBN plans
    • Cloud solutions

About Vocus

Vocus is a telecommunications service provider operating across Australia, specialising in fiber and network solutions for businesses and government. They also offer voice, cloud, and data centre services. While their fiber network delivers high-speed access, some customers have reported issues with billing and customer support. To address complaints, Vocus provides a support portal and hotline.

Products & Services

    • Internet plans
    • Business NBN plans
    • Cloud solutions

Common Vocus complaints

Billing issues

Billing issues

Service cancellation problems

Service cancellation problems

Excessive fees_charges

Excessive fees / charges

Customer service issues

Customer service issues

Common Vocus complaints

Billing issues

Billing issues

Service cancellation problems

Service cancellation problems

Excessive fees_charges

Excessive fees / charges

Customer service issues

Customer service issues

Vocus contact details

Mail pink

Vocus mailing address

Provide us this information.

Phone pink

Vocus phone number

Call 1800 023 375 from Australia.

socmed pink

Vocus social media

Contact Vocus through their X Profile.

Form pink

Vocus complaint form

Lodge your complaint via their online form.

Policy pink

Vocus complaint policy

Provide us this information.

complaint process pink (1)

Vocus complaint process

Provide us this information.

Vocus contact details

Mail pink

Vocus mailing address

Provide us this information.

Phone pink

Vocus phone number

Call 1800 023 375 from Australia.

socmed pink

Vocus social media

Contact Vocus through their X Profile.

Form pink

Vocus complaint form

Lodge your complaint via their online form.

Policy pink

Vocus complaint policy

Provide us this information.

complaint process pink (1)

Vocus complaint process

Provide us this information.

How to complain to Vocus

Reach out to Vocus

If you experience a problem with a Vocus product or service, you can contact their team by phone or through their online form. Be sure to report the issue promptly, provide any evidence you have, include your account number, and clearly state the outcome you are seeking.

Use their support portal

To resolve your Vocus complaint, you can also login to their support portal. This site offers helpful articles that may assist you in resolving your issue independently. Alternatively, you can reach out to the support team through the portal for further assistance.

OR Skip the complaint stress with Handle My Complaint

Lodge your complaint easily and stress-free with Handle My Complaint! Our complaint experts will review your case, ensure it reaches the right people, and work hard towards fair outcome.

How to complain to Vocus

Reach out to Vocus

If you experience a problem with a Vocus product or service, you can contact their team by phone or through their online form. Be sure to report the issue promptly, provide any evidence you have, include your account number, and clearly state the outcome you are seeking.

Use their support portal

To resolve your Vocus complaint, you can also login to their support portal. This site offers helpful articles that may assist you in resolving your issue independently. Alternatively, you can reach out to the support team through the portal for further assistance.

OR Skip the complaint stress with Handle My Complaint

Lodge your complaint easily and stress-free with Handle My Complaint! Our complaint experts will review your case, ensure it reaches the right people, and work hard towards fair outcome.

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint to ensure it's strong before submission

You choose

2. You choose

Approve or reject the
company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint
to ensure it's strong before submission

You choose

2. You choose

Approve or reject the company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed