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Macquarie Bank Complaints

Let us resolve your Macquarie Bank complaint

It only takes 2 minutes to get our experts started on your complaint

Macquarie Bank Complaints

Let us resolve your Macquarie Bank complaint

It only takes 2 minutes to get our experts started on your complaint

About Macquarie Bank

Macquarie Bank is the largest investment bank in Australia. Headquartered in Sydney, the bank offers a wide range of services, including personal banking, business banking, and investment management. While it has a strong global presence, the bank still receives complaints, especially around home loans and banking services. If you have an issue with Macquarie Bank, you can submit a complaint online, by phone, or in writing.

The best way to resolve Macquarie Bank complaints

Products & Services

    • Personal banking services
    • Business banking services
    • Mobile banking services
    • Credit cards
    • Home loans
    • Insurance products
    • Superannuation
    • Investment products

About Macquarie Bank

Macquarie Bank is the largest investment bank in Australia. Headquartered in Sydney, the bank offers a wide range of services, including personal banking, business banking, and investment management. While it has a strong global presence, the bank still receives complaints, especially around home loans and banking services. If you have an issue with Macquarie Bank, you can submit a complaint online, by phone, or in writing.

Products & Services

    • Personal banking services
    • Business banking services
    • Mobile banking services
    • Credit cards
    • Home loans
    • Insurance products
    • Superannuation
    • Investment products

Common Macquarie Bank complaints

Online banking issues

Online banking issues

Transaction disputes

Transaction disputes

Long wait for loan or mortgage approval

Delay in mortgage applications

Customer service issues

Customer service issues

Common Macquarie Bank complaints

Online banking issues

Online banking issues

Transaction disputes

Transaction disputes

Long wait for loan or mortgage approval

Delay in mortgage applications

Customer service issues

Customer service issues

Macquarie Bank contact details

Mail pink

Macquarie Bank mailing address

The Complaints Officer, Macquarie Bank Limited,
GPO Box 4294, Sydney, NSW 1164

Phone pink

Macquarie Bank phone number

Visit Macquarie Bank's contact page to find the specific contact details for each of their business areas.

socmed pink

Macquarie Bank social media

Contact Macquarie Bank through their
Facebook page, Instagram page, or Twitter profile.

Form pink

Macquarie Bank complaint form

Lodge a complaint through their complaint form.

Policy pink

Macquarie Bank complaint policy

Read Maquarie Bank's complaint policy here.

complaint process pink (1)

Macquarie Bank complaint process

Read Macquarie Bank's complaint process here.

Macquarie Bank contact details

Mail pink

Macquarie Bank mailing address

The Complaints Officer, Macquarie Bank Limited, GPO Box 4294, Sydney, NSW 1164

Phone pink

Macquarie Bank phone number

Visit Macquarie Bank's contact page to find the specific contact details for each of their business areas.

socmed pink

Macquarie Bank social media

Contact Macquarie Bank through their Facebook page, Instagram page, or Twitter profile.

Form pink

Macquarie Bank complaint form

Lodge a complaint through their complaint form.

Policy pink

Macquarie Bank complaint policy

Read Maquarie Bank's complaint policy here.

complaint process pink (1)

Macquarie Bank complaint process

Read Macquarie Bank's complaint process here.

How to complain to Macquarie Bank

Report your complaint

If you have an issue with Macquarie Bank, start by reviewing their complaint process. You can submit your complaint by contacting their helpline via phone or using their online form. To assist with their investigation, provide a clear description of the issue along with any supporting evidence.

Escalate your Macquarie Bank complaint

As outlined in their complaint policy, if your complaint remains unresolved, you can escalate it to their Complaints Manager. Macquarie Bank will acknowledge your complaint within 24 hours, conduct a thorough investigation, and provide you with a final response.

OR Entrust your complaint to Handle My Complaint

Navigating the complaint process can be frustrating—Handle My Complaint simplifies it for you. Submit your complaint with us, and we’ll help to present it clearly and effectively to help move things forward and improve your chances of a better outcome.

How to complain to Macquarie Bank

Report your complaint

If you have an issue with Macquarie Bank, start by reviewing their complaint process. You can submit your complaint by contacting their helpline via phone or using their online form. To assist with their investigation, provide a clear description of the issue along with any supporting evidence.

Escalate your Macquarie Bank complaint

As outlined in their complaint policy, if your complaint remains unresolved, you can escalate it to their Complaints Manager. Macquarie Bank will acknowledge your complaint within 24 hours, conduct a thorough investigation, and provide you with a final response.

OR Entrust your complaint to Handle My Complaint

Navigating the complaint process can be frustrating—Handle My Complaint simplifies it for you. Submit your complaint with us, and we’ll help to present it clearly and effectively to help move things forward and improve your chances of a better outcome.

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint to ensure it's strong before submission

You choose

2. You choose

Approve or reject the
company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed

Handle My Complaint delivers better outcomes in 3 easy steps

Expert review

1. Expert review

Our specialists refine your complaint
to ensure it's strong before submission

You choose

2. You choose

Approve or reject the company’s resolution offer

Next level

3. Next level

We escalate your complaint to the highest level if further action is needed